Senior Director, Client Services

Walgreens; Deerfield (IL); On-site; USD 175,000 - 284,000; Full time

Job summary

Walgreens Advertising Group seeks a transformational leader to serve as Head of Client Services, overseeing client service, account management, and customer success within a retailer-owned media network. The role requires building and leading high-performing teams, developing talent, and driving growth across advertisers, agencies, and internal partners.

The ideal candidate brings a proven retail media leadership track record, strong stakeholder management, and the ability to scale programs

Qualifications

• Bachelor's degree and at least 8 years of experience in sales and account management, or equivalent.
• Excellent communication and presentation skills.
• Significant experience leading, managing and overseeing multiple stakeholders and cross-functional teams.
• Established relationships with advertisers, agency teams, and media owners to drive revenue goals.
• Detail-oriented marketer with a proven track record creating sales collateral, presentations, reports and plans.
• At least 5 years of experience contributing to financial decisions and budgets.
• At least 5 years of direct or cross-functional leadership and management experience.
• Willing to travel up to 50% for business.

Responsibilities

• Manages clients with upfront commitments, ensuring fulfillment of JBP commitments and spending through integrated team collaboration.
• Establishes and maintains enterprise connectivity and integrations.
• Secures RFPs and drives renewals for existing non-JBP clients, focusing on continued investment and brand dollars.
• Leads media planning to complete RFPs and provide strategic insights to sales.
• Supports strategic accounts by responding to RFPs and advising on optimization and upselling.
• Drives account growth by securing upfront commitments and RFPs with existing and new clients.
• Collaborates with clients to collect campaign inputs and enable campaign execution and optimization.
• Sets up campaigns, leads execution, and provides inputs on channel strategies based on results.
• Drives the sales cycle by building a strong pipeline of demand for advertising solutions.
• Serves as a consultant to understand client needs and pitch advertising and data solutions.
• Maintains and refines sales collateral, presentations, and training materials.
• Develops cross-functional teams and fosters a diverse, inclusive workplace.

Skills

Executive leadership

Cross-functional leadership

Strategic sales

Client relationships

Presentation skills

Travel readiness

Education

Bachelor's degree

MBA preferred

High School/GED with 11+ years experience

Job description

Job Summary

Walgreens Advertising Group is seeking a transformational leader to serve as Head of Client Services, responsible for leading and evolving our client service, account management, and customer success organization. This individual will play a critical role in strengthening how WAG partners with advertisers, agencies, and internal stakeholders while elevating the capabilities, performance, and strategic impact of our client-facing teams.

The ideal candidate is a proven retail media leader who has built and led high-performing account management and client service organizations within a retailer-owned media network. They will bring a track record of developing talent, driving operational excellence, strengthening client relationships, and leading teams through significant growth and transformation.

Job Responsibility

• Manages clients with upfront commitments, ensuring fulfillment of Joint Business Partner (JBP) commitments and spending through integrated team collaboration.
• Establishes and maintains enterprise connectivity and integrations.
• Secures RFPs and drives renewals for existing non-JBP clients, focusing on driving continued investment and seeking brand dollars from agencies.
• Leads media planning efforts to complete RFPs and provide strategic insights to sales for client-facing sales.
• Supports strategic accounts by responding to RFPs, providing rationale and strategy, and offering insights/actions for campaign optimization and upselling.
• Secures RFPs with existing non-JBP clients or new clients with the goal of increasing spending, focusing on driving account growth through strategic sales efforts.
• Secures upfront commitments and RFPs with existing and new clients, leveraging media planning expertise and potentially integrating with Center of Excellence (COE) as needed.
• Collaborates with clients to collect campaign inputs, traffic creative, and facilitate campaign execution and optimizations.
• Sets up campaigns, lead execution, and provide input on channel strategies and optimizations based on campaign results.
• Drives the sales cycle by building a strong pipeline of demand for advertising solutions and actively listening to client needs.
• Serves as a consultant to understand client needs and pitch advertising and data solutions.
• Maintains and refine sales collateral, presentations, and training materials.
• Develops cross-functional teams and foster a diverse and inclusive workplace.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities

Basic Qualifications

• Bachelor's Degree and at least 8 years of experience in sales and account management OR High School/GED and at least 11 years of experience in sales and account management.
• Excellent communication and presentation skills.
• Significant experience leading, managing and overseeing multiple stakeholders (e.g., vendors, marketing agencies, media owners) and cross-functional teams to achieve aggressive organizational goals
• Established relationships with relevant advertisers, agency teams, and media agency and media holding company relationships to drive consideration and ultimately achieve revenue goals for WAG
• Detail-oriented marketer with a proven track record developing and managing sales collateral, presentations, reports, and project plans
• At least 5 years of experience contributing to financial decisions in the workplace.
• At least 5 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to 50% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor's degree and at least 10 years of experience in sales and account management.
• MBA/Master's degree.
• Current or former Director, Senior Director, or VP-level leader with a strong track record of organizational leadership.
• Deep retail media experience, ideally within a retailer-owned media network.
• Proven success partnering with CPG brands, agencies, and advertisers.
• Strong understanding of retailer operations across merchandising, marketing, media, and sales.
• Demonstrated ability to build, scale, and lead high-performing Client Services, Account Management, Customer Success, and post-sale support teams.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $175000 - $284,375.00 / Salaried