Head of Accounts & Client Service

LHH; Portland (OR); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(K) match

PTO and sick time

Holidays

Wellness subsidies

Transit subsidies

Job summary

LHH in Portland, OR is seeking a Head of Accounts & Client Service to lead the function, owning the health and growth of a portfolio and a self-sufficient team of account and delivery professionals.

You will drive new business, client relationships, staffing, forecasting, profitability, and team development, bridging technical experts and client stakeholders. Hybrid in Portland with travel as needed.

Qualifications

• 10+ years of accounts and operational leadership in a digital product agency.
• Deep experience with digital product development in an agency or consultancy.
• Proven success in new business development, pitching and consultative selling.
• Strong ability to listen for underlying needs and buying signals in client conversations.
• Experience with large, matrixed enterprise clients and multiple stakeholders.
• Experience owning P&L, forecasting, staffing and account health; leadership of teams.
• Excellent executive communication, pitching and presentation skills.

Responsibilities

• Lead new business development and growth from initial conversations to signed engagements.
• Establish trusted relationships with enterprise clients and translate needs into opportunities.
• Partner with product and technical experts to connect capabilities to client needs.
• Empower account and production leaders with mentorship and business context.
• Own portfolio health: revenue, profitability, forecasting, staffing and growth opportunities.
• Lead and develop a team of account and delivery professionals with autonomy.
• Shape the team’s processes and operating model to avoid unnecessary bureaucracy.

Skills

Accounts leadership

New business

P&L ownership

Forecasting

Staffing

Executive comms

Enterprise relationships

Job description

We are partnering with our Portland, OR digital product development agency client to recruit a Head of Accounts & Client Service to lead their function. In this role, you will operate as the senior most leader for this practice, owning the health and growth of a portfolio while leading a self-sufficient team of account and delivery professionals. You’ll have responsibility across new business, client relationships, staffing, forecasting, profitability and team development, while serving as an important bridge between highly technical experts and client stakeholders. A major priority in this role will be new business and growth, and you will step into a pipeline of qualified opportunities and partner relationships, taking the lead on nurturing prospects, recognizing buying signals, uncovering business needs and moving opportunities from initial conversations through proposals, scopes and signed engagements. You should bring 10 years of accounts leadership with a strong understanding of digital product development and/or technical consulting business in an agency environment. You don't need to be the deepest technical expert in the room, but you should understand how digital products are conceived, scoped, designed, built and delivered. You will maintain the overall view of the portfolio, connecting the dots across revenue, profitability, forecasting, staffing, delivery and growth.

This is an opportunity for someone who wants more than traditional account management! You will have a front-row seat to the operational excellence and technical innovation of major enterprise organizations and the opportunity to sell the work, staff the work, grow the relationships and run the business around it. This is a permanent, salaried role that is bonus eligible based on growth of this team, with base salary ranging from $160,000 to $190,000 annually, dependent on relevant experience in similar functions and agencies. Benefits include medical, dental and vision coverage, stellar 401(K) match, 15+ days of PTO and sick time, frequent holidays and other unique benefits like wellness and transit subsidies. The ideal candidate is hybrid in Portland, but we can consider remote applicants who are open to frequent travel!

You will:

• Lead new business development and growth for this agency, qualified opportunities from initial conversations through discovery, pitching, proposals, scopes and signed engagements
• Establish trusted relationships with enterprise and other highly matrixed clients, listening for business needs and buying signals and translating those into opportunities for meaningful digital work
• Partner with product and technical subject-matter experts during client conversations, bringing the commercial and relationship perspective needed to connect technical capabilities to client needs
• Empower account and production leaders to own their work while providing the mentorship and business context they need to succeed.
• Own the broader health of the portfolio, with visibility into revenue, profitability, forecasting, staffing, account risk and growth opportunities
• Lead, mentor and empower a team of account and delivery professionals, providing the coaching, context and direction needed for them to operate independently
• Help shape the team as it grows, strengthening its processes, capabilities and operating model without adding unnecessary layers or bureaucracy

Your experience should include:

• 10+ years of accounts, client services and operational leadership experience within a digital product agency, digital consultancy or similar
• Deep experience with digital product development in an agency or consulting setting and an understanding of how this work moves from strategy and discovery through design, development and delivery
• Demonstrated success in new business development, pitching and consultative selling, with a keen ability to nurture opportunities rather than simply respond to an established buying process
• Strong instincts around client conversations, including the ability to listen for underlying needs, recognize buying signals, read stakeholder dynamics and adjust your approach in real time
• Experience advising and developing relationships with large, matrixed enterprise clients, including navigating matrixed organizations with multiple stakeholder groups
• Experience owning P&L, forecasting, staffing and account health; Experience leading and developing account, production, delivery or consulting professionals, with an emphasis on empowerment and autonomy
• Excellent executive communication, pitching and presentation skills

Sound like you? If you’re a digital agency or consulting leader who can sell the work, understand the work, grow enterprise relationships and lead the business behind it, we’d love to hear from you. Candidates local to Portland, OR are strongly preferred, although highly qualified remote candidates may also be considered.