Head of Client Onboarding & Intake

Belkins; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Pay

Remote-First Flexibility

Professional Growth

Well-being focus

Recharge Time

Global Sync

Memorable Team Experiences

Job summary

Belkins is launching Intake, a new pod that owns every new client's first three months: onboarding, campaign launch, first booked meetings, and handoff to a long-term account team.

You’ll lead the pod and be accountable for one outcome: new clients who see results and stay. This isn’t a role with a comfortable book of long-term accounts; every client is new and results are expected from week one.

Qualifications

• Hands-on SDR/BDR/AE/CSM or AM background with leadership experience.
• Ability to manage a client-facing team, including hiring decisions.
• Advanced English communication and confidence in challenging calls with US clients.

Responsibilities

• Own every new client from kickoff to month 3, including onboarding and launch.
• Coach and manage a team of Account Strategists and SDRs, with hiring/replacement decisions as needed.
• Own campaigns: diagnose issues (list, copy, targeting, SDR) and fix them personally.
• Participate in escalation calls with US clients, reset expectations on at‑risk accounts.
• Track metrics: trial-to-longterm conversion, appointments vs plan, onboarding time.
• Help shape and improve the Intake function as it scales.

Skills

Leadership

Outbound channels

Client-facing management

English proficiency (C1)

Tools

AI tools

Job description

Belkins is launching Intake, a new pod that owns every new client's first three months: onboarding, campaign launch, first booked meetings, and handoff to a long-term account team.

You’ll lead the pod and be accountable for one outcome: new clients who see results and stay. This isn’t a role with a comfortable book of long-term accounts; every client is new and results are expected from week one.