Head of Case Management & Housing Stability

Switchpoint Inc; Utah; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

401k

EAP

Job summary

Friends of Switchpoint is seeking a Senior Manager of Case Management to provide strategic and operational leadership of the Case Management pillar across statewide programs. The role ensures high-quality, participant-centered services that promote housing stability and self-sufficiency, while aligning with grant requirements and organizational policies.

Responsibilities include guiding case planning, staff development, and cross-team collaboration, with a focus on trauma-informed practices and

Qualifications

• Associate degree in Human Services or related field required.
• Minimum of 5+ years in human services, case management, nonprofit operations, or related field.
• Supervisory/leadership experience overseeing multiple teams or programs.
• Experience with populations experiencing homelessness, mental illness, disabilities, or barriers to stability.
• Strong trauma-informed, participant-centered approaches and problem-solving skills.

Responsibilities

• Provide day-to-day and long-term operational leadership for the Case Management pillar.
• Translate mission and priorities into effective, compassionate case management services.
• Lead and mentor Supervisors and teams across programs and locations.
• Ensure compliant program operations with organizational, state, and federal requirements.
• Oversee documentation, reporting, and data practices (UHMIS, assessments, and notes).

Skills

Leadership experience

Communication skills

Problem-solving

Relationship-building

Trauma-informed approach

Education

Associate degree in Human Services or related field

Bachelor's degree in Human Services, Social Work, Public Administration, or related field

Tools

UHMIS

Medicaid billing

Grant compliance

Job description

Friends of Switchpoint is seeking a Senior Manager of Case Management to provide strategic and operational leadership of the Case Management pillar across statewide programs. The role ensures high-quality, participant-centered services that promote housing stability and self-sufficiency, while aligning with grant requirements and organizational policies.

Responsibilities include guiding case planning, staff development, and cross-team collaboration, with a focus on trauma-informed practices and