Head of Box Office & Guest Experience

asmglobal; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global, based in Jacksonville, FL, seeks a Box Office Manager to lead the box office team and manage ticketing operations for live events. The role requires strong leadership, system proficiency, and financial accountability to deliver exceptional guest service.

The position offers full-time hours in a fast-paced arena environment, with benefits including medical/dental/vision and a 401k plan. Weekend and evening shifts are common in this role.

Qualifications

• Experience leading a Box Office team in live entertainment.
• Proficient with Ticketmaster Host, Archtics, and AXS systems.
• Strong knowledge of financial reconciliation and cash handling.
• Collaborates with promoters, touring personnel, and venue leadership.

Responsibilities

• Support daily Box Office operations and coach staff.
• Recruit, train, schedule, and evaluate part-time team members.
• Ensure compliance with policies, controls, and audits.
• Manage ticketing in Host/Archtics/AXS, including holds and on-sale.

Skills

Ticketing systems

Leadership

Financial reconciliation

Guest service

Education

Bachelor's degree in business

Tools

AXS

Ticketmaster Host

Archtics

Job description

Legends Global, based in Jacksonville, FL, seeks a Box Office Manager to lead the box office team and manage ticketing operations for live events. The role requires strong leadership, system proficiency, and financial accountability to deliver exceptional guest service.

The position offers full-time hours in a fast-paced arena environment, with benefits including medical/dental/vision and a 401k plan. Weekend and evening shifts are common in this role.