Head of Americas Customer Growth

Mosaic.tech; United States; Hybride; USD 153 000 - 195 000; Plein temps

Résumé du poste

HiBob seeks a strategic, commercially minded Director of Customer Growth to lead existing-customer growth across the US, Canada, and Latin America. This regional GTM leader owns the full Customer Growth motion—from upsell and cross-sell to renewal uplift.

Reporting into Customer Growth leadership, you will guide the Americas Account Management and Renewal teams, set strategy and cadence, and establish commercial standards to deliver predictable growth from HiBob's installed base.

Qualifications

• 5+ years leading Account Management, Customer Growth, Expansion, Renewals or related post-sales org in a high-growth B2B SaaS environment.
• Proven track record delivering ARR across an existing customer base in a regional market.
• Experience coaching managers and individual contributors in multiple commercial motions.
• Strong understanding of recurring-revenue economics and NRR.

Responsabilités

• Own the Americas Customer Growth commercial outcome including expansion ARR from upsell and cross-sell and renewal uplift.
• Lead the full regional Customer Growth motion, aligning Account Management and Renewal Management under one strategy and cadence.
• Translate regional goals into clear expectations for managers and teams across pipeline, renewal coverage, and forecast accuracy.
• Scale the Hunt and Harvest model with proactive whitespace and lifecycle expansion.
• Build a rigorous operating rhythm for weekly forecasting, deal progression, and performance management using Salesforce and Clari.
• Coach teams on value-led selling and MEDDPICC for complex opportunities.
• Partner with cross-functional teams to remove friction and drive ARR growth.

Connaissances

Account Management

Customer Growth

Expansion Sales

Renewals

Forecasting

Leadership

MEDDPICC

Salesforce

Clari

Outreach

Outils

Salesforce

Clari

Outreach

Description du poste

HiBob seeks a strategic, commercially minded Director of Customer Growth to lead existing-customer growth across the US, Canada, and Latin America. This regional GTM leader owns the full Customer Growth motion—from upsell and cross-sell to renewal uplift.

Reporting into Customer Growth leadership, you will guide the Americas Account Management and Renewal teams, set strategy and cadence, and establish commercial standards to deliver predictable growth from HiBob's installed base.