Manager, Customer Growth- Americas

Mosaic.tech; United States; Hybrid; USD 127,000 - 160,000; Full time

Job summary

HiBob seeks a Manager of Customer Growth, Americas, to lead a dedicated team of Account Managers and Renewal Managers across the US, Canada, and Latin America, focusing on expanding HiBob's product footprint while preserving top renewal rates.

The role blends renewal optimization with strategic hunting for expansion, driving data-driven strategies to maximize deal size and velocity and ensure customers continually realize value from Bob.

Qualifications

• 4+ years of progressive SaaS Account Management with portfolio growth.
• 3+ years leading an Account Management team impacting growth & retention.
• 2+ years using MEDDPICC methodology in deals.
• Experience with Clari, Salesforce and sales tech.

Responsibilities

• Lead expansion and retention across the AMERICAS, owning NRR/ARR growth.
• Drive AI-driven insights and innovative sales strategies to accelerate deal volume, size and velocity.
• Coach a high-performing team with a Hunt and Harvest mindset and operational excellence.
• Collaborate with Success, Product and Marketing to reduce churn and unlock growth.

Skills

Progressive SaaS Account Management

Team leadership

MEDDPICC methodology

Forecasting & pipeline management

AI-driven tools adoption

Value-led selling

Executive communication

Education

Bachelor's in Business/Economics or related field

Tools

Clari

Salesforce

Gong Engage

LinkedIn Sales Navigator

Job description

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

As the Manager of Customer Growth, AMERICAS, you will own the long-term commercial success and partnership value for HiBob’s existing customers across the US, Canada, and Latin America. You are responsible for leading and developing a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates. This is a critical leadership role that requires balancing the immediate need for renewal optimization with the strategic \"hunt\" for new expansion opportunities.

You will implement data-driven strategies to maximize deal size and velocity, ensuring our customers continuously realize value from Bob while driving sustainable, profitable growth for the AMERICAS region.

**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!**

Base salary for this role ranges from $127,000-160,000 Additionally this role has a variable compensation component.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• 4+ years of progressive SaaS Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts.


• 3+ Proven experience managing an Account Management team with a successful impact on growth & retention target attainment.


• Required experience of at least 2 years with the MEDDPICC sales methodology.


• Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.


• Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.


• Expertise in driving sales through value-led selling and product bundling strategies.


• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.


• Excellent communication skills with the ability to present to and engage with GTM executives.


• A Bachelor's Degree in Business, Economics, or a related field is typically advised.

• Lead for Expansion and Retention: Own Net Revenue Retention (NRR) and ARR growth across all customer segments in the AMERICAS region.




• Drive Strategic Scalability: Evolve HiBob’s commercial model with AI-driven insights and innovative sales strategies that accelerate deal volume, size, and velocity.




• Elevate Team Performance: Build, coach, and empower a high-performing team with a “Hunt and Harvest” mindset, operational excellence, and alignment to the HiBob Leadership Code.




• Ensure Operational Rigor: Maintain forecasting accuracy and pipeline health through Salesforce and Clari, ensuring consistent execution of the MEDDPICC framework.




• Collaborate Cross-Functionally: Partner with Customer Success, Product, and Marketing to align on customer outcomes, reduce churn, and unlock new growth opportunities.