Head of AI Voice Platform Product

Salesforce; San Francisco (CA); On-site; USD 197,000 - 345,000; Full time

Job summary

Salesforce seeks a senior leader to drive Agentforce Voice, shaping the roadmap for ASR, TTS, and real-time voice agents. You will guide a global team of researchers and engineers, delivering high‑quality conversational AI at scale.

Responsibilities include defining benchmarks, collaborating with partners, and ensuring production readiness across languages and platforms. This role blends research excellence with enterprise impact in a fast‑growing area.

Qualifications

• 10+ years in speech/audio ML, incl. leadership of 10+ engineers/scientists.
• Hands-on expertise in ASR, neural TTS, or real‑time speech pipelines.
• Experience shipping production voice models at scale.

Responsibilities

• Define and own the multi-year roadmap for Agentforce voice capabilities.
• Drive accuracy, latency benchmarks and partnerships with academic/industry.
• Lead S2S pipelines, voice analytics, and multilingual coverage.

Skills

Speech ML

Leadership

ASR/TTs

Python

Education

PhD in CS/EE with speech focus

Job description

Salesforce seeks a senior leader to drive Agentforce Voice, shaping the roadmap for ASR, TTS, and real-time voice agents. You will guide a global team of researchers and engineers, delivering high‑quality conversational AI at scale.

Responsibilities include defining benchmarks, collaborating with partners, and ensuring production readiness across languages and platforms. This role blends research excellence with enterprise impact in a fast‑growing area.