Head of AI-First Experience & Workflow Design

Jobtailor; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

Jobtailor is seeking a senior UX/Experience Architect to lead AI-enabled workflow design for Healthcare platforms. You will define future-state workflows, AI behavior models, and human-in-the-loop experiences across Medical Affairs, Architecture, Engineering, and product teams.

Responsibilities include facilitating design-thinking workshops, surfacing pain points, and translating insights into actionable product requirements.

Qualifications

• Bachelor's degree with 8+ years of progressive experience; OR a Master's degree with 7+ years in CX/UX, service design, product management, digital transformation, or workflow/process engineering
• Recognized subject-matter expert in experience architecture, service design, and AI-first workflow design, with a portfolio of enterprise-scale transformations
• Demonstrated track record of identifying and optimizing business workflows at enterprise scale
• Deep, hands-on expertise across interaction design, wireframing/prototyping, usability research and testing, workshop facilitation, metrics, process mapping, and workflow reimagination
• Proven ability to set standards and interface design patterns that other practitioners adopt
• Demonstrated AI-first mindset and willingness to challenge traditional CX paradigms
• Hands-on experience using AI tools such as Figma AI, Miro AI, ChatGPT, Claude, or similar
• Excellent stakeholder management and influence across all organizational levels, including senior leaders
• Strong facilitation and workshop leadership capabilities
• Strong analytical skills and ability to translate insights into actionable design and workflow decisions
• Excellent communication and storytelling skills
• Ability to lead through ambiguity and deliver high-impact solutions quickly
• Experience with agile/sprint methodologies
• Self-directed with strong collaborative skills
• Experience with AI-augmented CX and agent-based workflow design
• Experience designing in pharmaceutical, healthcare, or other regulated enterprise environments
• Working knowledge of Section 508/WCAG accessibility standards and healthcare data privacy considerations such as HIPAA/PHI-adjacent handling
• Understanding of UX needs across HCPs, internal Medical Affairs colleagues, and patients in regulated healthcare contexts
• Must be authorized to be employed in the U.S. by any employer
• Must have permanent work authorization in the United States
• U.S. work visa sponsorship is not available now or in the future

Responsibilities

• Lead the definition of future-state AI-enabled workflows
• Identify where AI assistants can remove manual effort, accelerate decisions, and improve end-to-end experiences
• Plan and facilitate design-thinking, discovery, and co-creation workshops with business and technical stakeholders
• Surface workflow pain points and translate them into product requirements
• Define AI behavior models, agent interaction patterns, decision frameworks, escalation paths, and human-in-the-loop experiences
• Design wireframes, prototypes, personas, and high-fidelity interfaces using information architecture, interaction design, visual design, and AI-first methods
• Define before-and-after success metrics including cycle time, effort reduction, adoption, and trust
• Conduct usability testing with real users and synthetic personas
• Use behavioral data to refine experiences before and after release
• Serve as senior experience integrator across Medical Affairs, Architecture, Engineering, MEI platform teams, and Product Owner leads
• Own experience architecture end-to-end for Medical Affairs’ AI-powered platforms and digital products
• Define future-state workflows and AI-first operating models at enterprise scale
• Lead by influence across Medical Affairs, product, and engineering
• Arbitrate competing design decisions and build stakeholder trust and adoption

Skills

Experience Architecture

AI-First Workflow Design

Interaction Design

Usability Research and Testing

Workshop Facilitation

Stakeholder Management

Agile Methodologies

Design Thinking

Human-in-the-Loop Experiences

Education

Bachelor's degree with 8+ years

Master's degree with 7+ years

Tools

Figma AI

Miro AI

ChatGPT

Claude

High-Fidelity Interfaces

Job description

Jobtailor is seeking a senior UX/Experience Architect to lead AI-enabled workflow design for Healthcare platforms. You will define future-state workflows, AI behavior models, and human-in-the-loop experiences across Medical Affairs, Architecture, Engineering, and product teams.

Responsibilities include facilitating design-thinking workshops, surfacing pain points, and translating insights into actionable product requirements.