Head of Accounts & Client Growth Lead

Mass Culture

United States

On-site

USD 130,000 - 180,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Mass Culture is seeking a strategic, people-first Head of Accounts to lead our Account Management function across the agency. You will manage and develop a team of Account Directors, owning the strategy, performance, and retention outcomes for our client portfolio.

You will guide client operations, set cross-channel campaign standards, and elevate communications with senior clients. This role requires deep experience in paid social and performance marketing, and a proven ability to drive growth

Qualifications

10-12+ years of e-commerce growth experience in a digital marketing agency.
Experience leading Account Directors/Managers to drive client satisfaction, performance, and retention.
8+ years of people management experience, including leading managers and/or team leads.
Strong analytical skills and fluency across paid social and performance marketing platforms.

Responsibilities

Strategy Development: Own and lead client operations and strategic relationships across all Mass Culture accounts. Establish planning and testing frameworks with cross-agency leadership.
Campaign Management: Set standards for campaign management; ensure teams plan, execute, and optimize cross-channel campaigns with accountability to performance.
Client Communication: Lead client relationship strategy; support escalations, renewals, cross-sells, and performance pivots.
Performance Analysis: Guide data interpretation, testing learnings, and optimization decisions; coach for improvement plans.