Head of Account Management — Lead a Fast-Scaling AM Team

StemWave; Boston (MA); On-site; USD 155,000 - 260,000; Full time

Benefits offered by this job

Paid vacation time

Employer-paid health, dental, and vis

Job summary

StemWave is a fast-growing medical device company pioneering orthopedic shockwave technology in the U.S. We are seeking a high-impact leader to own retention and expansion across the client base, with a data-driven forecast mindset.

You will lead a seven-account-management team, install scalable playbooks, and collaborate with Sales, Operations, and the executive team on forecasting, headcount, and strategy. This role delivers visible impact and uncapped upside.

Qualifications

• 8+ years in sales, account management, or client success with quota attainment.
• 4+ years leading teams, including before 8 direct reports.
• Experience in subscription/recurring revenue or contract renewal environments.
• Fluency in metrics: NRR, churn, LTV, MRR, renewal rate, expansion.
• Strong coaching ability with data-driven leadership.

Responsibilities

• Own net revenue retention, renewal rate, and expansion revenue across the client base. Forecast, defend, and deliver it.
• Lead and develop a team of 7 Account Managers; set activity, quality, and accountability.
• Build and install playbooks: call frameworks, onboarding standards, renewal motion, expansion plays.
• Recruit, interview, and onboard new hires as the organization scales.
• Coach on renewals, manage at-risk accounts, and ensure data-driven forecasting.
• Partner with Sales, Operations, and the executive team on forecasting and headcount.

Skills

Sales leadership

Account management

Team leadership

CRM discipline

Forecasting

SaaS knowledge

Tools

Salesforce

Monday.com

Job description

StemWave is a fast-growing medical device company pioneering orthopedic shockwave technology in the U.S. We are seeking a high-impact leader to own retention and expansion across the client base, with a data-driven forecast mindset.

You will lead a seven-account-management team, install scalable playbooks, and collaborate with Sales, Operations, and the executive team on forecasting, headcount, and strategy. This role delivers visible impact and uncapped upside.