Account Manager

StemWave; United States; On-site; USD 60,000 - 70,000; Full time

Job summary

StemWave is seeking an Account Manager to own client relationships in a fast-growing medical device startup. The role focuses on onboarding, ongoing training, renewals, and upsells to drive retention and revenue growth.

This in-office position reports to the Director of Client Success and is based at 280 Summer St, Boston, MA. You will manage onboarding, coordinate device deployment, and guide providers through setup and training.

Qualifications

• Experience in sales, account management, client success, or related roles, with focus on renewing and growing client accounts.
• Familiarity with CRMs (e.g., Salesforce) and metrics like LTV, MRR, churn, renewals.
• Strong track record of driving revenue growth and client retention.

Responsibilities

• Own the full client lifecycle—from onboarding to renewals and upsells, focusing on growth and retention.
• Coordinate deployment and training for new providers as they come on board.
• Maintain regular touchpoints with clients to reinforce ROI and resolve issues.

Skills

Account management

Sales

Customer retention

CRM Salesforce

Renewals

Upselling

Job description

Account Manager

Location: 280 Summer St, Boston, MA 02210

Reports To: Director of Client Success

Employment Type: Full-Time, In-Office

Compensation:

• Base Salary: $60,000–$70,000/year
• On-Target Earnings (OTE):
  • Year 1: $85,000
  • Year 2: $90,000
  • Year 3: $101,000

OTE includes bonuses and incentives for hitting objectives. Based on expected performance, actual earnings may vary.

Company Description

StemWave is a fast-growing medical device startup in Massachusetts, pioneering orthopedic shockwave technology in the U.S. Ranked among the fastest-growing privately held companies in 2023 and 2024, we are expanding our team and capabilities. Learn more: www.stemwave.com

Position Summary

Are you persistent, independent, patient, understanding, and the most competitive person you know? Are you seeking an exciting opportunity with an excellent compensation structure? We are looking for a motivated Account Manager who will be rewarded for their efforts in owning client relationships and driving retention, growth, and revenue. Whether your background is in sales, account management, or client success, if this sounds like you, please submit your application—we would love to hear from you!

What You'll Do:

• Own the full client lifecycle—onboarding, training, proactive check-ins, renewals, and upsells—with a focus on account growth, value delivery, and retention
• Onboard new clients. Manage the handoff from sales, coordinate device deployment, and guide new providers through setup and training
• Maintain regular touchpoints with clients to strengthen relationships, troubleshoot issues, and reinforce ROI
• Drive revenue by identifying expansion opportunities and renewing clients on subscription programs
• Provide world-class service. Help refine and scale our engagement strategies to ensure we're delivering the highest level of service and expertise

What We're Looking For:

• Exceptional track record in sales, account management, or client success—ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing and growing client accounts
• 2+ years of experience in sales, account management, client success, or project management, focused on nurturing long-term relationships and driving results
• Familiarity with CRMs (e.g., Salesforce, Monday.com)
• Knowledge of key metrics like LTV, MRR, Churn, and renewals
• Experience driving revenue growth and client retention