Strategic Account Manager - Medical Tech Growth

StemWave; United States; On-site; USD 60,000 - 70,000; Full time

Job summary

StemWave is seeking an Account Manager to own client relationships in a fast-growing medical device startup. The role focuses on onboarding, ongoing training, renewals, and upsells to drive retention and revenue growth.

This in-office position reports to the Director of Client Success and is based at 280 Summer St, Boston, MA. You will manage onboarding, coordinate device deployment, and guide providers through setup and training.

Qualifications

• Experience in sales, account management, client success, or related roles, with focus on renewing and growing client accounts.
• Familiarity with CRMs (e.g., Salesforce) and metrics like LTV, MRR, churn, renewals.
• Strong track record of driving revenue growth and client retention.

Responsibilities

• Own the full client lifecycle—from onboarding to renewals and upsells, focusing on growth and retention.
• Coordinate deployment and training for new providers as they come on board.
• Maintain regular touchpoints with clients to reinforce ROI and resolve issues.

Skills

Account management

Sales

Customer retention

CRM Salesforce

Renewals

Upselling

Job description

StemWave is seeking an Account Manager to own client relationships in a fast-growing medical device startup. The role focuses on onboarding, ongoing training, renewals, and upsells to drive retention and revenue growth.

This in-office position reports to the Director of Client Success and is based at 280 Summer St, Boston, MA. You will manage onboarding, coordinate device deployment, and guide providers through setup and training.