Head of Academic Operations & Credentialing

embryriddle; Daytona Beach (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Generous time off

Tuition coverage

Retirement contributions

Personal leave

Job summary

Embry-Riddle in Daytona Beach, FL seeks a Director of Academic Affairs Operations to lead operational support for Worldwide Academic Affairs. You will supervise three Credentialing Managers, oversee credentialing, records, and accreditation documentation, and drive process improvements across projects and cross-functional teams.

The role partners with deans, chairs, HR, and IT to ensure timely, compliant operations aligned with accreditation standards, enabling faculty success and institutional

Qualifications

• Master's degree in Business Administration, Higher Education, Project Management, Organizational Leadership, or a related field.
• Three or more years of progressively responsible experience in academic operations, project management, or a related area, including experience leading projects or supervising professional staff.
• Leadership and supervisory skills, including the ability to coach and develop staff, assign work, establish priorities, and monitor performance.
• Experience with project planning, coordination, risk management, and managing multiple priorities.
• Knowledge of faculty credentialing, academic records, accreditation, compliance, or related academic operations.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Strong communication and stakeholder-engagement skills.
• Demonstrated ability to improve workflows, processes, service standards, reporting, and operational effectiveness.
• Strong attention to detail and ability to maintain confidentiality and data integrity.
• Proficiency with Microsoft Office, Workday, Campus Solutions, SharePoint, Knowledge Lake, and project management tools.
• Ability to adapt to changing priorities, manage competing deadlines, and resolve operational challenges effectively.

Responsibilities

• Provide leadership, coordination, and accountability for the operational functions supporting Worldwide Academic Affairs Department.
• Directly supervise three Faculty Credentialing Managers and oversee faculty credentialing, course clearances, faculty records, data systems, accreditation-related documentation, and process improvement initiatives.
• Develop project plans and timelines, coordinate cross-functional teams, manage resources and risks, monitor progress, resolve operational challenges, and communicate outcomes and recommendations to academic leadership.
• Collaborate with deans, department chairs, HR, scheduling, payroll, technology, faculty, and other University stakeholders to ensure academic operations are accurate, timely, consistent, and aligned with university policies, academic requirements, and accreditation expectations.
• Work to strengthen systems, improve workflows, and build effective partnerships across the University in support of faculty success.

Skills

Leadership

Supervisory skills

Project planning

Risk management

Managing multiple priorities

Communication

Stakeholder engagement

Workflow improvement

Data integrity

Confidentiality

Analytical thinking

Problem solving

Decision making

Attention to detail

Cross-functional collaboration

Staff coaching

Microsoft Office proficiency

Workday

Campus Solutions

SharePoint

Knowledge Lake

Project management tools

Education

Master's degree

Tools

Microsoft Office

Workday

Campus Solutions

SharePoint

Knowledge Lake

Project management tools

Job description

Embry-Riddle in Daytona Beach, FL seeks a Director of Academic Affairs Operations to lead operational support for Worldwide Academic Affairs. You will supervise three Credentialing Managers, oversee credentialing, records, and accreditation documentation, and drive process improvements across projects and cross-functional teams.

The role partners with deans, chairs, HR, and IT to ensure timely, compliant operations aligned with accreditation standards, enabling faculty success and institutional