Head Housekeeper and Guest Comfort Leader

Town Pump Company; Butte (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(K)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings

Flex Spending Accounts

Paid time off

Education reimbursement

Job summary

Town Pump Hotel Group is seeking a motivated Hotel Head Housekeeper to lead guest room and public area cleaning, upholding our mission of Genuine Hospitality. You will supervise the housekeeping and laundry teams, hire and train staff, and ensure safety and brand standards across shifts.

You will assign daily work, inspect spaces, manage schedules, and maintain inventory while ensuring secure handling of master keys and delivering courteous service to guests.

Qualifications

• Knowledge of general housekeeping and recordkeeping.
• Ability to comprehend oral and written instructions, memos and emails.
• Experience supervising a housekeeping team or similar operations.

Responsibilities

• Perform duties to ensure guest rooms and common areas are cleaned to brand standards within time frames.
• Supervise housekeeping and laundry team members, including hiring, training, and performance management.
• Enforce safety protocols under OSHA guidelines and maintain a safe work environment.
• Assign daily work, inspect rooms and public areas, and manage weekly scheduling based on occupancy.
• Prepare housekeeping cart, follow grooming guidelines, wear uniform and name tag on shift.
• Manage room keys securely and ensure they are never loaned or lost.
• Oversee linen and supply inventory, process requisitions, and handle lost and found items.
• Maintain professional communication with guests and colleagues and document instructions clearly.

Skills

Guest service

Staff supervision

Hiring & training

Safety compliance

Inventory management

Communication

Time management

Job description

Town Pump Hotel Group is seeking a motivated Hotel Head Housekeeper to lead guest room and public area cleaning, upholding our mission of Genuine Hospitality. You will supervise the housekeeping and laundry teams, hire and train staff, and ensure safety and brand standards across shifts.

You will assign daily work, inspect spaces, manage schedules, and maintain inventory while ensuring secure handling of master keys and delivering courteous service to guests.