HousekeeperExecutive

A&R Group; Gulf Shores (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

A&R Group in Gulf Shores is seeking a Housekeeping Supervisor responsible for overseeing housekeeping operations to ensure excellent guest experiences. The role involves managing staff performance, maintaining cleanliness standards, and providing training within the team.

With a focus on communication and exceptional service, candidates must have prior experience in housekeeping and demonstrate strong leadership skills. This position requires ability to operate within budgets and ensure department targets are met.

Qualifications

• At least 1 year of experience in housekeeping/laundry and previous experience managing a department.
• Excellent leadership, interpersonal, and communication skills.
• Ability to work under pressure and maintain grooming standards.

Responsibilities

• Oversee housekeeping operations and ensure they meet standards.
• Train and manage staff performance issues.
• Maintain good communication with team and guests.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Budget Management

Problem Solving

Education

High School Certificate or Equivalent

Tools

Microsoft Office

Job description

FLSA Class

Hourly Non-Exempt

Reports to

Assistant General Manager / General Manager

Job Summary

A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest room and public areas for property cleanliness and quality control. He/she can help in setting department targets and objectives in absence of the Executive Housekeeper and assisting the direct supervisor in all areas of the housekeeping department.

Duties and Responsibilities

• Oversee housekeeping operations in the absence of the HSKP manager
• Inspect assigned rooms and ensure they are cleaned to standards
• Oversee laundry operations
• Ensure everyone in the department is trained and using Quore on a daily basis
• Operate within departmental budgets through effective stock and cost controls and well‑managed schedules
• Inspect regularly all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up‑to‑date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team
• Complete linen inventory for the hotel
• Maintain data and information for property management systems
• Assist other departments wherever necessary
• Be a Brand Ambassador of A&R’s Culture, Mission and Values

Required Skills and Experience

• At least 1 year of experience in housekeeping/laundry and previous experience managing a department or related experience
• Prior successful performance as a Housekeeper
• A high school certificate or equivalent
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Entry‑level skills with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem‑solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

Other Skills Required

• Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; may require frequent bending, stooping and kneeling
• Mathematical: Must be able to use basic mathematical techniques including percentages and ratios