Head Golf Professional - Mountain Shadows

Benchmark Hospitality at DU; Paradise Valley (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading hospitality company as a Head Golf Professional at Mountain Shadows Resort in Paradise Valley, Arizona. You will manage golf operations, enhance guest experiences, and lead a team in a supportive environment. Ideal candidates will have a passion for golf and excellent customer service skills, with opportunities for professional growth.

Benefits

401k with company match

On-site wellness programs

Employee rates on hotel stays

Qualifications

• PGA Member preferred.
• Fundamental knowledge of the game of golf.
• Experienced computer user.

Responsibilities

• Assist with daily management of the golf operation.
• Ensure timely payroll reports and manage golfer check-in.
• Assist in managing golf shop and outside services staff.

Skills

Customer Service

Teamwork

Communication

Tools

Microsoft Word

Microsoft Excel

Retail POS Software

Tee Time Software

Job description

Opening Post Information* : Posted Date 2 weeks ago (5/13/2025 2:02 PM)

Opening ID 2025-55403

# of Openings 1

Job Locations US-AZ-Paradise Valley

Department (Portal Searching) Golf

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description

Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Description

Position Summary:

The HeadGolf Professional will assist the Director of Golf with the daily management of the golf operation and exceed overall expectations as set forth by Mountain Shadows.

Responsibilities include:

• The ability to ensure all daily and weekly payroll reports are completed and submitted in a timely manner.
• Assist with golfer check-in and fee collection: control and manage play.
• Make golf reservations & maximize rounds and revenues thru dynamic pricing, innovative and creative revenue strategies.
• Assist with all opening and closing procedures.
• Assist in managing innovative & creative tournament operations including planning, pre-tournament contracts, post-tournament billing, promotion, course set-up, prep, scoring, prize distribution, and follow up.
• Assist with management of golf shop and outside services staff to ensure the highest of customer service expectations are met.
• Assist in the inventory control to include ordering, receiving, inputting and pricing. Maintain attractive and orderly retail appearance in golf shop. Maintain a profitable retail operation.
• Guest relations meeting and exceeding the needs of our guests, providing consistent genuine and friendly hospitality.
• Assist overseeing golf cart fleet and rentals to ensure proper safety, storage, cleaning, maintenance and record keeping.
• Some short game golf instruction as needed.
• Perform additional duties as requested by the Director of Golf.
• To create a positive, professional and friendly environment for our members, guests and fellow associates.
• To promote teamwork throughout the facility.
• To maintain a look of organization and cleanliness throughout the golf shop and offices consistently each day.
• Involvement throughout the facility as prescribed by management.
• Actively promote the game of golf and tournament preparations with our members and guests.
• Maintain the goals and direction prescribed by management.
• Share thoughts and ideas of how to improve the facility around you.
• Perform additional duties as requested by the Director of Golf.

Qualifications

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• PGA Member preferred.
• Fundamental knowledge of the game of golf.
• Experienced computer user to include, Microsoft Word and Excel and other computer applications such as retail POS & tee time software
• Able to meet the minimum physical requirements.
• Able to work in guest service environment and communicate effectively.

Supervisory Responsibilities:

• Assist in the recruiting, hiring, training, evaluating, disciplining and motivating employees.
• To complete, in a timely fashion, all schedules and monitor staffing to insure maximum service, quality, efficiency and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Appearance Requirements:

• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.
• Appearance must always be neat, clean and professional.
• Name badge and proper uniform must be worn at all times.

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