Head Coach & Guest Experience Lead

Pike & Rose - South Block; North Bethesda (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Unlimited Flex Paid Time Off

FREE Shift Meals + 25% Employee Discount

Monthly Parking Reimbursement

Technology Stipend

Discounts on childcare, auto, electronics, & more

Job summary

Pike & Rose - South Block is hiring a Head Coach to lead a team and ensure excellent guest experiences. The role involves managing schedules, training, and creating a positive environment. Ideal candidates should have at least 2 years of team management experience and a passion for customer service.

The position offers a competitive salary of $60,000-$70,000 plus bonuses, medical insurance, unlimited paid time off, and other benefits.

Qualifications

• At least 2 years of demonstrated experience managing and motivating a team.
• Willingness to jump in and lead by example.
• Passion for creating awesome guest experiences.

Responsibilities

• Lead a team, ensuring South Block's high standards every shift.
• Build schedules balancing business needs with team happiness.
• Train, coach, and develop your team.

Skills

Team management

Motivating team

Customer experience

Flexibility under pressure

Education

High school diploma or equivalent

Job description

Pike & Rose - South Block is hiring a Head Coach to lead a team and ensure excellent guest experiences. The role involves managing schedules, training, and creating a positive environment. Ideal candidates should have at least 2 years of team management experience and a passion for customer service.

The position offers a competitive salary of $60,000-$70,000 plus bonuses, medical insurance, unlimited paid time off, and other benefits.