Head Coach

Coma Coffee Roasters; Town Center (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Growth opportunities

Culture of authenticity

Job summary

Zalat Pizza in Houston, TX is seeking a Head Coach (Multi-Unit Leader) to drive excellence across two locations. You will lead, coach, and develop Line Coaches, Keys, and hourly Zealots, building strong teams that deliver consistent pizza and guest experiences.

You will balance people, product, and process while partnering with GMs to manage labor, costs, and quality. The role demands hands-on leadership, flexible schedule, and a commitment to Zalat's standards and culture.

Qualifications

• 2+ years of multi-unit or high-volume management experience.
• Proven record of developing teams and promoting from within.
• Flexible schedule, including evenings and weekends.
• Reliable transportation between assigned stores.

Responsibilities

• Lead, coach, and inspire a team across two stores.
• Create individualized development plans and provide regular feedback and follow-up.
• Model ownership and Zalat values in leadership—build empowered teams.
• Maintain a strong presence in both stores, fostering culture and consistency.
• Identify leadership potential and build bench strength through succession planning.
• Ensure stores deliver consistent product quality—every pizza, every time.
• Reinforce dough, sauce, bake, cut, garnish, and final check procedures.
• Support daily operations, including shifts and pizza making.
• Partner with GMs to manage labor, food cost, and financial health.
• Conduct store walks and audits with a coaching mindset, aiming to improve.

Skills

Leadership

People management

Operations management

Pizza experience

Talent development

Job description

Head Coach (Multi-Unit Leader)

Reports to: Area Director
Location: Houston, TX
Status: Full-time, salaried

Overview

The Head Coach is the heartbeat of our Zalat Pizza locations—responsible for driving excellence through people, product, and process. This role blends leadership, development, and hands-on action. The ideal Head Coach is a motivator, teacher, and operator who leads by example and builds teams that deliver consistent, high-quality pizza and unforgettable guest experiences.

Core Responsibilities

Leadership & Development (≈70%)

• Lead, coach, and inspire a team of Line Coaches, Keys, and hourly Zealots across both stores.
• Create individualized development plans and drive accountability through regular feedback and follow-up.
• Model ownership and Zalat values in every aspect of leadership—building strong, empowered teams.
• Maintain a strong presence in both stores, fostering culture, consistency, and connection.
• Identify leadership potential and build future bench strength through active succession planning.

Operations & Standards (≈20%)

• Ensure stores deliver consistent product quality—every pizza, every time.
• Reinforce “the basics”: dough procedure and stretch, sauce and cheese lock, bake, cut, garnish, sheriff (final check), and triple check (accuracy validation).
• Support daily operations as needed, including working shifts, making pizzas, and setting the standard for hustle and precision.
• Partner with GMs to manage labor, food cost, and overall financial health of both locations.
• Conduct store walks and audits with a coaching mindset—improving, not policing.

Community & Marketing (≈10%)

• Represent Zalat in the community with authenticity and enthusiasm.
• Support local store marketing initiatives and partnerships that build brand loyalty and drive sales.
• Collaborate with the Area Director and marketing team on creative, localized engagement strategies.

Key Attributes

• Ownership mindset: You don’t wait for someone else to fix it—you make it happen.
• People-first leadership: You believe success starts with strong teams and clear expectations.
• Operational excellence: You balance heart and hustle with sharp attention to detail.
• Culture keeper: You bring the fun, protect the standards, and keep Zalat’s vibe alive.

Requirements

• 2+ years of multi-unit or high-volume management experience.
• Proven record of developing teams and promoting from within.
• Strong operational knowledge—pizza experience a plus, but a passion for great food is essential.
• Flexible schedule, including evenings and weekends.
• Reliable transportation between assigned stores.

Perks

• Competitive salary + bonus potential.
• Growth opportunities within a rapidly expanding brand.
• Zalat culture: authentic people, great pizza, no corporate fluff.