Head Club Reception & Guest Experience Lead

The Ned City of London Sales; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

STD/LTD Insurance

Meals in cafeteria

401k matching

Employee assistance program

Hotel/dining rates

Job summary

The Ned Washington DC’s Ned’s Club is seeking a Club Reception Manager to lead the front desk team and deliver outstanding hospitality for members and guests. You’ll train and supervise receptionists, guide daily operations, and ensure a warm, professional welcome.

You will collaborate across departments, manage scheduling and payroll, and support VIP arrivals while preserving the Club’s standards and guest satisfaction.

Qualifications

• Experience managing a team in hospitality.
• Brilliant written and verbal communication skills.
• Proven track record delivering outstanding guest experiences.

Responsibilities

• Be the face and guardian of outstanding hospitality at Ned’s Club, setting the tone for the team.
• Train and motivate receptionists who guide day-to-day member experiences.
• Manage reception scheduling, payroll and benefits for the team.
• Uphold accountability with clear performance expectations and real-time coaching.
• Collaborate with departments to provide a seamless member/guest experience.
• Assist with VIP arrivals and share member information with relevant departments.
• Develop relationships with members and gather insights on preferences.
• Elevate arrival/departure experiences and enforce club rules with guests.
• Collect and document member feedback, escalating when necessary.
• Investigate and resolve concerns, identifying root causes and improvements.
• Monitor arrival/departure patterns for seasonal scheduling adjustments.

Skills

Team management

Hospitality

Guest relations

Communication skills

Scheduling

Conflict resolution

Job description

The Ned Washington DC’s Ned’s Club is seeking a Club Reception Manager to lead the front desk team and deliver outstanding hospitality for members and guests. You’ll train and supervise receptionists, guide daily operations, and ensure a warm, professional welcome.

You will collaborate across departments, manage scheduling and payroll, and support VIP arrivals while preserving the Club’s standards and guest satisfaction.