Club Reception Manager

The Ned; Washington; On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Meal perks

401k matching

Job summary

The Ned Washington DC welcomes a Club Reception Manager to lead our front desk team, guiding the day-to-day guest experience with hospitality excellence. You will set the tone, train receptionists, and ensure smooth service for members and guests in a dynamic club environment.

You will collaborate with multiple departments to deliver consistent service, manage schedules and payroll, and elevate arrivals and departures while upholding club standards and resolving issues with discretion.

Qualifications

• Experience managing a team in hospitality.
• Excellent written and verbal communication.
• Proven track record of delivering exceptional guest experiences.

Responsibilities

• Lead the Club reception operation and set service tone for the team.
• Schedule, train, and oversee payroll and benefits.
• Maintain accountability with clear performance expectations and coaching.
• Collaborate with departments to ensure seamless guest experiences.
• Support VIP arrivals and relay member information to departments.
• Build relationships with members and understand preferences.
• Elevate arrival/departure experience and enforce club rules.
• Document and escalate member feedback and resolve concerns promptly.

Skills

Team leadership

Communication

Guest service

Hospitality standards

Organizational skills

Calm under pressure

Flexibility

Job description

Club Reception Manager

Our reception team is positioned in the heart of our stunning ground floor lobby and is the focal point for guests arriving at the club. Surrounded by our art collection and decorative Byzantine style concrete mosaics, it’s a great place to work and welcome our guests. As the Club Reception Manager, you’ll lead a team of smiling faces that start all guests’ visits with the outstanding hospitality that Ned’s Club is known for. Come join one of the best places to work in hospitality.

What is the role?

Club Reception Manager

Who we are…

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

After launching The Ned London in 2017, we have opened Clubs in New York, Doha and in 2025, Washington, DC.

The property…

Ned’s Club Washington DC is a members’ club set over three floors of a neoclassical style building situated within President’s Park at 734 15th Street NW.

The Riggs Building sits opposite the US Treasury and was constructed in 1930. The 12-store building is located around the corner from the White House and sits above the Milken Center for Advancing the American Dream, formerly the historic Riggs Bank Corcoran branch.

The Club has a Rooftop Terrace and Loft Restaurant with views overlooking the White House, US Treasury and Washington Monument, plus a Founder’s Dining Room, The Library, Drawing Room, Gallery and Conservatory. On level nine, there is a self-contained floor of private event spaces.Insert newest language

Reporting into the Head of Membership and leading the Club reception operation you will:

• Be the “face” and guardian of outstanding hospitality at Ned’s Club, setting the tone and style for how the team assists with questions or complaints and delivers memorable experiences every time a member needs a solution
• Train and motivate a team of Club receptionists who have the skills and confidence to guide the day-to-day experience of our members coming and leaving the Club
• Manage the Club reception team and support scheduling, training, payroll and benefits for the team
• Uphold team accountability by setting clear performance expectations, providing real-time coaching and addressing service gaps promptly
• Collaborate with all other relevant departments to provide a seamless experience for every member and guest
• Assist with supporting VIP arrivals and funneling pertinent member information to the proper departments in anticipation of our member and guest needs
• Develop meaningful relationships with members, proactively gathering insight into their preferences
• Continue to elevate our arrival and departure experience, uphold and assist in enforcing our Club rules with our members and their guests
• Actively collect and document member feedback, ensuring escalation where necessary
• Investigate and resolve member concerns with urgency and discretion, identifying root causes and implementing systems to prevent recurrence
• Monitor arrival and departure patterns to proactively identify seasonal changes in scheduling

*The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates.

What you can bring to the role:

• Experience managing a team and supervising people in a hospitality environment
• Brilliant written and verbal communication skills
• Previous hotel or reception experience with a proven track record of delivering outstanding guest experiences and people engagement preferred
• Our customers and guests expect the best, so high standards are essential
• An organized and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time
• Our reception area can be high pressure, and you’ll be the stable presence that our team look to, so a calm demeanor and a genuine passion for providing guests with exceptional hospitality is essential
• Flexible schedule, able to work evenings, late nights, weekends and holidays when needed

What The Ned can give you:

• Salary of up to $80,000/ year
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our employee cafeteria
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
• Paid time off
• 401k matching
• Employee assistance program – advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the US to be considered for this role.