Head Clerk

Boston Public Library; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player seeks a Head Clerk to manage front office duties, ensuring smooth operations and excellent customer service. This role involves answering calls, greeting visitors, and performing various administrative tasks. Ideal candidates will possess strong communication skills and a solid grasp of the Microsoft Office Suite. A collaborative environment awaits where your attention to detail and ability to interact with the public will be highly valued. If you're looking to contribute to a community-focused institution, this position is perfect for you.

Qualifications

• 3+ years of full-time office experience in an administrative position.
• Strong understanding of Microsoft Office Suite and office procedures.

Responsibilities

• Handle front office reception duties, including answering calls and greeting visitors.
• Perform complex clerical and administrative tasks, including application assistance.

Skills

Microsoft Office Suite

Oral Communication

Written Communication

Data Analysis

Customer Service

Education

Bachelor's Degree in a related field

Associate's Degree in a related field

Job description

Overview

This is a provisional appointment.

Brief Job Description (essential functions of the job):

Under the direction of the Director of Administration and Finance or his/her designee, the Head Clerk is responsible for handling front office reception duties, including answering the switchboard and transferring calls; greeting visitors and directing them to the appropriate staff member; handling company inquiries, sorting and distributing incoming and outgoing mail.

Responsibilities

• Performs a wide variety of complex clerical and administrative tasks and procedures, including assisting with applications for Permits and Bid Proposals, checking and verifying information for accuracy.
• Screens sign in/out logbook.
• Performs other duties as required.

Minimum Entrance Qualifications

• At least three (3) years of full-time, or equivalent part-time, office experience in an administrativeposition.
• A bachelor's degree in a related field may be substituted for two (2) years of the required experience; an associate's degree in a related field may be substituted for one (1) year of the required experience.
• Must have a thoroughunderstanding of all aspects of the Microsoft Office Suite products.
• Knowledge of routine office procedures.
• Ability to analyze data and other pertinent information.
• Strong oral and written communication skills required.
• Ability to exercise good judgment and focus on detail as required by the position.
• Ability to deal tactfully with the public both on the phone and in person.
• Fluency in Spanish or another secondary language is preferred.

CORI CHECK REQUIRED

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: AFSCME/RA-12

Hours per week: 35