Head Cashier: Front-End Leader for Exceptional Service

Lowe's Companies, Inc.; Cranston (IA); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Lowe's Companies, Inc. in the United States is looking for a front-end associate who delivers smart customer service, helps customers locate and load merchandise, and supports cashier operations with accurate transactions and safety compliance.

The role emphasizes assisting customers, resolving questions, and ensuring proper handling of stock, pricing, and store security to maintain efficient checkout flow and positive shopping experiences.

Qualifications

• High school diploma or GED or equivalent years of experience.
• Less than 1 Year Experience using a computer.
• Less than 1 Year Experience using common retail technology, such as smartphones and tablets.
• 1 Year Retail experience as a cashier.
• Ability to obtain sales related licensure or registration as may be required by law.
• 1 Year Experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
• 1 Year Experience as a head cashier.
• Less than 1 Year Experience working in any department at a Lowe's retail store.
• 1 Year Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• Less than 1 Year Retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs.
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.
• Responds knowledgeably to questions and guides customers through projects when necessary.
• Communicates information on stock, special orders, features, benefits, applications, and warranty information.
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team).
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Monitors cash in drawer and cash recycler levels to ensure limits are not exceeded.
• Inspects returned merchandise for damages.
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets.
• Looks up product information and competitor prices for price matching.
• Records all items used in the store on the store use lists.
• Completes cash counting and daily reconciliation duties as assigned.
• Assists in line vesting to turn around checkout times and coverage.
• Maintains a safe and secure work environment and adheres to safety requirements.
• Operates store equipment as needed (e.g., Zebra phone, cash recycler, copiers, CCTV).
• Performs other duties as assigned.

Skills

Retail cashier experience

Head cashier experience

Supervisory experience

Identify sell-based on customer needs

Shoplifting detection awareness

Lowe's department familiarity

Sales licensure eligibility

Education

High school diploma or GED

Tools

Computer basics

Smartphones/Tablets

Job description

Lowe's Companies, Inc. in the United States is looking for a front-end associate who delivers smart customer service, helps customers locate and load merchandise, and supports cashier operations with accurate transactions and safety compliance.

The role emphasizes assisting customers, resolving questions, and ensuring proper handling of stock, pricing, and store security to maintain efficient checkout flow and positive shopping experiences.