Head Cashier & Customer Service Lead

Lowe's Companies, Inc.; Omaha (NE); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Lowe’s Companies, Inc. seeks a store associate to deliver SMART customer service, help customers locate and load merchandise, and guide projects across departments.

The role includes operating the register, processing transactions and returns, training teammates, and helping maintain safety, security, and store cleanliness in a fast-paced environment. Teamwork and reliability are essential.

Qualifications

• High school diploma or GED or equivalent years of experience.
• 1 Year Retail experience as a cashier
• Less than 1 Year Experience using a computer
• Less than 1 Year Experience using common retail technology, such as smartphones and tablets

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines

Skills

Cashier experience

Supervisory experience

Customer service

Education

High school diploma or GED

Tools

Smartphones and tablets

Job description

Lowe’s Companies, Inc. seeks a store associate to deliver SMART customer service, help customers locate and load merchandise, and guide projects across departments.

The role includes operating the register, processing transactions and returns, training teammates, and helping maintain safety, security, and store cleanliness in a fast-paced environment. Teamwork and reliability are essential.