Head Cashier & Customer Experience Lead

Lowe's; Indian Trail (NC); Hybrid; USD 27,000 - 36,000; Full time

Job summary

Lowe's is seeking a customer-focused associate to join our team in North Carolina. You will assist customers in finding and selecting merchandise, demonstrate products, and load items as needed, while delivering friendly service aligned with Lowe's policies.

You will operate the register, process sales and returns, manage cash, and help maintain store security and cleanliness. Experience as a cashier is preferred, with room to grow in supervisory duties.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education.
• Less than 1 Year Experience using a computer.
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets.
• 1 Year Retail experience as a cashier.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs.
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise.
• Responds to customer and employee questions by guiding them to store areas and walking them through projects as needed.
• Communicates stock, special order merchandise, feature benefits, application, and warranty information to customers.
• Coaches and trains associates in department duties or sales opportunities (CSA Front End Team).
• Uses a cash register to process sales, returns, and refunds per guidelines.
• Monitors cash in drawer and cash recycler levels to stay within limits.
• Inspects returned merchandise for damages.
• Prepares register area at shift start/end and stocks supplies.
• Looks up product information and price matches; prints tickets as needed.
• Records store use items and completes daily reconciliation duties.

Education

High school diploma or GED

Equivalent years of experience in lieu of education

Tools

Smartphones

Tablets

Cash register

Job description

Lowe's is seeking a customer-focused associate to join our team in North Carolina. You will assist customers in finding and selecting merchandise, demonstrate products, and load items as needed, while delivering friendly service aligned with Lowe's policies.

You will operate the register, process sales and returns, manage cash, and help maintain store security and cleanliness. Experience as a cashier is preferred, with room to grow in supervisory duties.