Patient Care representative

AdventHealth; Wesley Chapel (FL); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO from day one

403(b) retirement plan

Parental leave

Job summary

AdventHealth Wesley Chapel is seeking a dedicated healthcare professional to support chart reviews, data collection, and care-gap closure. You will coordinate with care teams to prepare for patient visits, identify overdue items, and assist with reporting that informs performance improvements.

The role emphasizes collaboration, adherence to documentation standards, and participation in committees to drive quality outcomes. A healthcare background and EMR proficiency are preferred.

Qualifications

• CMA or equivalent certification preferred.
• Experience with electronic medical records preferred.
• High school diploma required.

Responsibilities

• Conducts pre-visit chart reviews and prepares charts for appointments.
• Performs medical record reviews, data collection, and analysis.
• Identifies patients overdue for visits and coordinates follow-up actions.
• Supports leadership with reports and quality/performance indicators.
• Participates in relevant committees and presents data when needed.

Skills

Communicate effectively

Emotional intelligence

Drive for results

Consumer focus

Independent worker

Adaptable

Microsoft Office

HEDIS knowledge

CPT ICD coding

Insurance knowledge

EMR experience

Education

Associate degree

HS diploma

Tools

EMR systems

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger.

It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 2590 Healing Way City: Wesley Chapel State: Florida Postal Code: 33544

Job Description:

Conducts pre-visit chart reviews of patients, identifying needed preventive health maintenance and immunizations. Completes daily chart preparation prior to patient appointments. Performs medical record reviews, data collection, chart abstractions, reporting, and analysis. Coordinates and performs onsite medical record reviews. Identifies patients overdue for visits, labs, or referrals, and arranges follow-up services to assist with care gap closure. Assists in developing and implementing frontline practice strategies to address and close care gaps and increase compliance with preventive care recommendations. Researches best practices, national and regional benchmarks, and industry standards of care. Collaborates with leadership to produce reports, and evaluates utilization and quality performance indicators. Monitors for adverse trends and recommends modifications and corrective actions. Participates in relevant committees and work groups, making presentations and preparing reports, data, or other materials for presentations. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Communicate Effectively both verbal and written: Convey information and ideas clearly and concisely to individuals or groups in an engaging and culturally sensitive manner that helps them understand and retain the message; simplify and cascade messages effectively in complex environments to ensure understanding and aligned behavior; listen actively to others. [Required]
• Display Emotional Intelligence: Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; actively seek feedback on performance and behavior in order to continually improve; leverage insights to effectively manage responses so that one’s behavior matches the AH mission, purpose, and values, and delivers intended results. [Required]
• Drive for Results: Translate strategic priorities into operational reality; create a culture of accountability and ensure performance standards are met; define and monitor processes to foster results; establish and develop sign-off points and best practices to maximize results. Plan, organize, and prioritize work with attention to detail to achieve goals and objectives [Required]
• Focus on Consumers: Ensure that the consumer perspective and quality healthcare is a driving force behind activities; craft and implement service practices that meet consumers' needs and organization values [Required]
• Ability to work independently and with the team [Required]
• Adaptability and flexibility [Required]
• Strong computer skills in Microsoft office [Required]
• Understanding of care gap closure and value-based care [Preferred]
• CPT and ICD coding [Preferred]
• Understanding of HEDIS, HCC, RAF requirements [Preferred]
• Knowledge of health insurance and managed care industry [Preferred]
• Previous experience with electronic medical records [Preferred]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study: in a health related field

Work Experience:

• 1+ experience in a healthcare environment [Preferred]

Additional Information:

N/A

Licenses and Certifications:

American Association Medical Assistants (CMA) [Preferred] OR Clinical Medical Assistant Certification (CMAC) [Preferred] OR ARMA Registered Medical Assistant (RMA) [Preferred] OR AMT Registered Medical Assistant (RMA) [Preferred] OR National Certified Medical Assistant (NCMA) [Preferred] OR Certified Clinical Medical Assistant (CCMA) [Preferred] OR Nationally Registered Certified Medical Assistant (NRCMA) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$18.32 - $29.31

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.