Pain Center Office Scheduler

AdventHealth; Celebration (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth Celebration in Florida is seeking a detail‑oriented patient access scheduler to manage outpatient test appointments, handle pre-registration, and maintain accurate patient records. This PRN daytime role requires excellent communication, organized multitasking, and the ability to work quickly in a fast-paced healthcare setting.

You will liaise with insurance, case managers and registrars, confirm verifications and benefits, and address scheduling or payment issues while upholding

Qualifications

• High School Diploma or equivalent is required.
• 1+ healthcare experience is required.
• 1+ patient scheduling or patient access experience preferred.
• Experience in office support or customer service preferred.

Responsibilities

• Manages scheduling requests for outpatient tests and schedules patient exams in a timely and professional manner.
• Maintains scheduling system to ensure it is accurate, up-to-date, and without conflicts.
• Completes pre-registration for patient clinical and financial data over the phone timely, accurately, and courteously.
• Maintains electronic records, ensuring accurate and up-to-date account information.
• Manages all incoming lines, specialty calls, and calls to providers.
• Presides over all forms of office communication including telephone, e-mail, and fax.
• Liaises with insurance providers, case managers, central business office, third-party Medicaid eligibility vendors, and registrars.
• Commands comprehensive knowledge of patient accounts related to scheduling, pre-registration, benefits eligibility, and payment.
• Confers with patients before visits to ensure preparedness and set clear expectations.
• Obtains necessary information for verifications, authorizations, and collection of benefits.
• Identifies and addresses potential scheduling, account, or payment issues.
• Obtains pre-certification and benefits compliant with patient’s insurance carrier rules and regulations in preparation for admission.
• Other duties as assigned.

Skills

Organizational skills

Verbal communication

Written communication

Typing 35 wpm

Multitasking

Customer service

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Windows OS

Scheduling software

EMR/EHR systems

ICD-9/CPT knowledge

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule:

PRN Shift: Day (United States of America)

Address: 400 CELEBRATION PL

City: CELEBRATION

State: Florida

Postal Code: 34747

Job Description

• Manages scheduling requests for outpatient tests and schedules patient exams in a timely and professional manner.
• Maintains scheduling system to ensure it is accurate, up-to-date, and without conflicts.
• Completes pre-registration for patient clinical and financial data over the phone timely, accurately, and courteously.
• Maintains electronic records, ensuring accurate and up-to-date account information.
• Manages all incoming lines, specialty calls, and calls to providers.
• Presides over all forms of office communication including telephone, e-mail, and fax.
• Liaises with insurance providers, case managers, central business office, third-party Medicaid eligibility vendors, and registrars.
• Commands comprehensive knowledge of patient accounts related to scheduling, pre-registration, benefits eligibility, and payment.
• Confers with patients before visits to ensure preparedness and set clear expectations.
• Obtains necessary information for verifications, authorizations, and collection of benefits.
• Identifies and addresses potential scheduling, account, or payment issues.
• Obtains pre-certification and benefits compliant with patient’s insurance carrier rules and regulations in preparation for admission.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Organizational skills with the ability to prioritize and manage simultaneous assignments with attention to detail and accuracy.
• Excellent verbal interpersonal and customer relations skills, with effective oral communication and listening abilities.
• Proficiency in grammar and spelling, with skill in both written and verbal communication.
• Ability to read and comprehend written instructions and follow verbal instructions accurately.
• Keyboarding (manual) skills with the ability to type at a minimum of 35 words per minute.
• Computer skills with proficiency in using computer software programs in a Windows environment and the ability to learn new computer software programs as needed.
• Knowledge of ICD-9 and CPT coding, medical terminology, and an understanding of health insurance, including Coinsurance, Co-pays, and deductibles.
• Ability to discuss patient-related issues confidentially and act accordingly, with excellent telephone etiquette and a detail-oriented approach to multi-tasking at a high level.
• Ability to work well in a fast-paced, metric-driven environment, under pressure with deadlines, and with a variety of personalities and work styles.
• Creative problem-solving skills with a eagerness to find customized patient-centric solutions, flexibility in schedule, and adaptability to constant change.
• Skill in organizing and prioritizing work, following assignments through to completion, with data analysis and figure aptitude at a high level of accuracy.
• Ability to work effectively both in a team setting and independently, be at work on time and as scheduled, and handle details with accuracy.

Education

• High School Grad or Equiv [Required]

Field of Study

• in business
• healthcare or health services administration
• health information management
• communications
• finance
• accounting
• public administration
• human resources
• management
• or marketing

Work Experience

• 1+ healthcare experience [Required]
• 1+ previous patient scheduling or patient access experience [Preferred]
• Experience in office support or customer service [Preferred]

Licenses and Certifications

• Cardiopulmonary Resuscitation (CPR) [Preferred]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $16.79 - $26.86

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.