HCM Platform & Salesforce Support Specialist

Dayforce; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Dayforce is seeking an Application Specialist to ensure Dayforce software runs smoothly for US payroll customers, provide technical support, and train end users. You will work with Salesforce to track cases and collaborate with cross‑functional teams.

The role requires strong English communication, a Bachelor’s degree or equivalent, and a willingness to learn global payroll processes across HCM modules. You will stay current with feature updates and help promote customer success.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience supporting US payroll and benefits is preferred.
• Willing to learn global payroll processes across regions.

Responsibilities

• Provide technical support and troubleshooting for Dayforce applications.
• Answer questions and guide customers on Dayforce usage.
• Collaborate with developers and teams to resolve defects.
• Deliver training and ongoing support to promote effective use.
• Maintain documentation and knowledge base articles.
• Stay current with Dayforce features and communicate changes.
• Clarify service scope and note when billable work is needed.
• Grow knowledge of HCM modules to support evolving customer needs.

Skills

English fluency

Bilingual EN/FR

US payroll experience

Cross-functional collaboration

Analytical thinking

Customer service mindset

Education

Bachelor's degree

Tools

Salesforce

Job description

Dayforce is seeking an Application Specialist to ensure Dayforce software runs smoothly for US payroll customers, provide technical support, and train end users. You will work with Salesforce to track cases and collaborate with cross‑functional teams.

The role requires strong English communication, a Bachelor’s degree or equivalent, and a willingness to learn global payroll processes across HCM modules. You will stay current with feature updates and help promote customer success.