Application Support Analyst: Flexible Hours & Data Support

Alliance HCM; Conroe (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K with match

HSA coverage

Profit sharing

Job summary

AllianceHCM is seeking an Application Support Analyst to assist clients with reporting and data management and to address escalated issues across Alliance HCM solutions. The role involves managing cases in Salesforce, ensuring data accuracy before live payroll, and maintaining clear communication with management on timelines.

Candidate should be organized, customer-focused, and capable of multi-tasking to meet deadlines while providing timely, accurate support.

Qualifications

• Strong focus on customer satisfaction.
• Strong organizational and problem solving skills.
• Ability to multi task and meet deadlines.
• Proficient with Microsoft Office products (Excel, Word, etc).
• Knowledge of HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing.

Responsibilities

• Assist clients with specialized reporting and data management.
• Help with escalated client issues on all Alliance HCM solutions.
• Manage workload and client requests through Case Ticketing System in Salesforce.
• Communicate with management regarding deadlines and timelines.
• Troubleshoot client questions to provide timely, accurate solutions.
• Engage team members to ensure all client case tickets are resolved.
• Verify accuracy of client and employee data before first live payroll with implementation conversion team.
• Heavy phone client communication and detailed email follow up.
• Work flexible hours when workload warrants additional hours.

Skills

Customer service

Organizational skills

Problem solving

Multitasking

Office proficiency

Education

Bachelor's degree in technology or HR

Tools

Salesforce

SQL

Excel

Job description

AllianceHCM is seeking an Application Support Analyst to assist clients with reporting and data management and to address escalated issues across Alliance HCM solutions. The role involves managing cases in Salesforce, ensuring data accuracy before live payroll, and maintaining clear communication with management on timelines.

Candidate should be organized, customer-focused, and capable of multi-tasking to meet deadlines while providing timely, accurate support.