Application Specialist

Dayforce; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Dayforce is seeking an Application Specialist to ensure Dayforce applications run optimally and meet end-user needs. You will provide technical support, guide customers, and train users while collaborating with developers to resolve issues across US payroll, tax, and benefits modules.

Fluency in English is essential; French is a plus. You will stay current with product features, maintain knowledge bases, and expand cross-team collaboration to deliver superior customer service and timely issue

Qualifications

• Strong verbal and written English communication; bilingual in English and French a plus.
• Experience supporting US payroll, taxes, year-end processes, and benefits administration preferred.
• Willingness to learn and support Global payroll processes (CAN, APJ, MAU, etc.) and cross-train across HCM modules.
• Bachelor’s degree or equivalent work experience.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to collaborate across teams and adapt in a fast-paced environment.
• Openness to using AI-driven tools to enhance problem-solving and efficiency.
• Commitment to customer service and timely follow-up through issue resolution.

Responsibilities

• Provide technical support to customers and troubleshoot Dayforce application issues.
• Answer questions and guide customers on effectively using Dayforce software.
• Collaborate with developers and cross-functional teams to identify and resolve defects.
• Deliver customer guidance, training, and ongoing support.
• Maintain documentation and knowledge base articles to support self-service.
• Stay current with Dayforce features and communicate updates to customers.
• Clarify service scope and discuss requests outside standard offerings.
• Expand knowledge of Dayforce and related HR modules to meet evolving needs.

Skills

Clear communication

Client-facing

Team collaboration

Problem-solving

Education

Bachelor's degree

Tools

Salesforce

Job description

About the opportunity

An Application Specialist is responsible for ensuring that a particular software application is functioning optimally and meeting the needs of its end-users by providing technical support, monitoring performance, and providing training and guidance.

• Provide technical support to customers, including troubleshooting software issues and resolving Dayforce application-related inquiries.
• Answer customer questions and provide guidance on the effective use of the Dayforce software application.
• Salesforce experience is required, including hands‑on experience using Salesforce to manage customer cases, track issues, document interactions, and support customer‑facing service or application support workflows.
• Collaborate with developers and cross‑functional teams to identify, troubleshoot, and resolve software issues or defects.
• Deliver customer guidance, training, and ongoing support to promote effective use of the Dayforce software application.
• Maintain documentation and knowledge base articles to support issue resolution and customer self‑service.
• Stay current with Dayforce software features, enhancements, and updates, and communicate changes to customers.
• Communicate service scope and discuss when customer requests fall outside standard support offerings or require billable services.
• Continuously expand knowledge of the software application, HCM modules, and related business processes to effectively support evolving customer needs.

Skills and Experience

• Strong verbal and written, English, communication must meet professional client‑facing standards (Bilingual proficiency in English and French is a plus).
• Experience supporting US payroll, tax, year‑end processes, and benefits administration is strongly preferred.
• Exposure to US CAN payroll is considered an asset; however, candidates must be willing to learn and support Global payroll processes (ex. CAN, APJ, MAU, etc.) and cross‑train across multiple Human Capital Management (HCM) modules, including HR, workforce management, benefits administration, and talent management.
• Bachelor’s degree in a related field or equivalent work experience.
• Strong analytical, problem‑solving, communication, and interpersonal skills.
• Ability to collaborate effectively across teams and departments.
• Comfortable working in a dynamic, fast‑paced environment with evolving processes, priorities, and customer needs.
• Demonstrated openness to learning and utilizing AI‑driven tools and technologies to enhance problem‑solving, communication, and operational efficiency.
• Strong customer‑service mindset with a commitment to timely follow‑up, clear communication, and consistent ownership of customer issues through resolution in alignment with our Global Support Standards.