Contact Center Banker

Mercantile Bank; Wyoming (MI); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

401k match of 5%

Company paid life insurance

Tuition reimbursement

IVF and adoption assistance

Zero-interest loans for fitness equipment

Discounted bank services

Employee stock purchase plan

Health savings accounts

Legal protection

Job summary

Join Mercantile Bank as a Full Time Contact Center Banker and help transform the banking experience for customers. This role is based in Wyoming, MI or Alma, MI with potential for hybrid work after training. It includes engaging customers digitally and utilizing innovative solutions.

The successful candidate will have strong communication skills and experience in customer service or sales. Competitive compensation, generous benefits, and a community-focused environment await.

Qualifications

• 1-3 years of experience in customer service or sales.
• Exceptional proficiency with computers, smartphones, tablets, and digital platforms.
• Strong written and verbal communication skills.

Responsibilities

• Engage with customers digitally while fostering relationships.
• Lead problem solving initiatives with customers using multiple communication channels.
• Onboard new accounts and loans using needs-based selling.

Skills

Customer service

Sales

Technical proficiency

Communication skills

Education

High school diploma or GED

Tools

Fiserv banking software

Navigator

Director

Job description

Overview

Join Mercantile Bank as a Full Time Contact Center Banker and embrace the excitement of transforming the banking experience for our customers. This position can be based in Wyoming, MI or Alma, MI and is fully in office during the training period. After the training period there is potential for hybrid work. Travel to Wyoming and Alma is required for training. This role offers the unique opportunity to combine innovative digital solutions with customer-centric service, allowing you to be at the forefront of banking technology.

Core Responsibilities

• Engage with customers digitally while fostering relationships that emphasize integrity and accountability
• Lead problem solving initiatives working with the customer and internal team members utilizing multiple communication channels
• Onboard new accounts and loans and use needs-based selling approaches to deepen relationships and recommend appropriate products

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It''s more than being a financial institution, it''s being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

What We\'re Looking For

To thrive as a Contact Center Banker at Mercantile Bank, candidates should possess a robust combination of technical and interpersonal skills. Candidates must demonstrate exceptional proficiency with computers, smartphones, tablets, and other technologies to navigate our digital platforms effectively. Strong written and verbal communication skills are crucial for engaging with customers through various channels, ensuring a seamless banking experience.

Additionally, proficiency in mobile banking technology and experience with Fiserv banking software, Navigator, and Director will be highly advantageous. This skill set will empower you to address customer needs efficiently, reinforce relationships, and contribute to the overall success of our innovative banking solutions.

Requirements

• A high school diploma or GED
• 1-3 years of experience in customer service or sales

Preferred Qualifications

• Prior experience in retail banking branch or call center
• Familiarity with deposit account opening or consumer lending processes

This position is a full-time, 40 hours per week position.

Hours may vary within these working hour time frames: