HCM Client Representative

CTR Payroll | HR; Warrendale (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

A growing payroll and human capital management company is seeking an HCM Client Representative to join their team. This full-time role involves responding to client inquiries, troubleshooting issues within the HCM system, and assisting clients with payroll processes. With a strong focus on customer service, the ideal candidate will have 3 to 5 years of payroll experience and proficiency in Word and Excel. If you thrive in a fast-paced environment and are driven by problem-solving, apply to become part of this dynamic organization.

Qualifications

• 3 to 5 years of work experience in Payroll.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Respond to customer questions via email and telephone.
• Troubleshoot client issues in the HCM system.
• Assist clients with payroll processing and compliance issues.

Skills

Customer service

Problem-solving

Communication

Data analysis

Tools

Word

Excel

Isolved

Job description

Do you want to be a part of a family and not just another employee? Are you looking for a friendly work environment where you are recognized for your success and can make a difference? Do you like helping people discover their "aha" moments and creating programs that have an impact on the organization? At CTR, we are focused on providing exceptional customer service to our clients and are passionate about the work we do. We are searching for inspired people who share that passion, take great pride in the organization and work, and exemplify a #CTRProud attitude. If this sounds like you, apply today and find out what it means to be #CTRProud.

CTR is seeking a motivated and self‑driven HCM Client Representative to join their team. Working in a fast‑paced, growing payroll and human capital management technology company, this is an opportunity for someone who excels at researching, analyzing, and resolving payroll‑related problems.

Responsibilities

• Respond to customer questions via email and telephone
• Troubleshoot client issues in CTR's HCM system, Isolved
• Assist clients with payroll processing, tax filing, and compliance issues
• Assist clients to ensure accurate data input (for new hires, terminations, deductions, garnishments, maintenance changes, etc.) and timely submission/processing of payrolls
• Assist with writing reports for both internal and external purposes
• Escalate unresolved client issues to Support Manager
• Manipulate and import client data
• Adhere to company response and resolution times
• Maintain client satisfaction and retention

Client Relationship Activities

• Participate in client meetings as required
• Strong customer service is important to succeed in this role

Qualifications Required

• 3 to 5 years work experience in Payroll
• Proficient with Word and Excel

Preferred Qualifications

• Experience with Report Writers
• General Ledger Experience
• 401(k) Experience
• Advanced client service skills, both written and oral
• Ability to analyze problems through effective customer interaction and communication
• Ability to work under time constraints to ensure deadlines are met
• Proven capability in effectively managing and meeting client expectations
• Strong self‑initiative and highly motivated individual
• The ability to work flexible hours may be required

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries: Software Development

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