PayrollHCM Client Representative

Providence Payroll Solutions LLC; Warrendale (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Sick Leave

Vacation

401(k) Retirement Plan

Job summary

A payroll solutions provider is seeking an HCM Client Representative in Warrendale, PA. You will be the primary point of contact for clients, providing support for payroll processes and compliance. The ideal candidate has 3–5 years of payroll experience, strong communication skills, and is detail-oriented. This role offers benefits such as medical, dental, and a 401(k) retirement plan, and you will work in a collaborative environment where your contributions are valued.

Qualifications

• 3–5 years of payroll experience required.
• Must be detail-driven and capable of managing multiple client expectations.
• Strong communication skills in both written and verbal formats.

Responsibilities

• Serve as the primary point of contact for clients.
• Troubleshoot payroll and system-related issues.
• Guide clients through payroll processing.

Skills

Payroll experience

Proficient in Microsoft Word

Proficient in Excel

Strong communication skills

Detail-driven

Tools

PrismHR

Report writing tools

Job description

Position: HCM Client Representative

What You’ll Do:

• Serve as the primary point of contact for clients, providing top-tier support via phone and email
• Troubleshoot and resolve payroll and system-related issues in our HCM platform (PrismHR)
• Guide clients through payroll processing, tax filing, and compliance questions
• Ensure timely and accurate payroll submissions (including new hires, terminations, deductions, garnishments, etc.)
• Generate and maintain reports for internal and client-facing use
• Import and manipulate client data with precision
• Meet company response and resolution timelines
• Collaborate with internal teams to escalate and resolve complex client issues
• Participate in client meetings and contribute to relationship-building activities

Who You Are:

• A client-focused professional with 3–5 years of payroll experience
• Proficient in Microsoft Word and Excel
• A problem-solver with strong communication skills (written and verbal)
• Detail-driven, deadline-conscious, and capable of managing multiple client expectations
• Self-motivated with a strong sense of initiative and follow-through
• Comfortable working in a dynamic, team-oriented environment

Bonus Points For:

• Experience with report writing tools and general ledger functions
• Familiarity with 401(k) plan administration
• Knowledge of PrismHR or similar HCM systems
• Ability to work flexible hours, if needed

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Holidays
• Sick Leave
• Vacation
• 401(k) Retirement Plan

Why PPS?

• Be part of a growing, locally rooted company with a national footprint
• Join a team that values you as a person—not just as an employee
• Contribute to meaningful work that helps businesses thrive
• Enjoy a collaborative environment where your voice is heard and your efforts are recognized

Apply today and discover what it means to be part of the PPS family.