HCHB Software Support Specialist (Hybrid)

Choice Health At Home

Richardson (TX)

Hybrid

USD 65,000 - 95,000

Full time

5 days ago

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Job summary

Choice Health at Home is seeking an experienced Software Support Specialist to provide application support for Homecare Homebase (HCHB) and other business applications across our Home Health and Hospice operations.

The role involves triaging tickets, troubleshooting software issues, managing user access, performing testing, and delivering training to local and remote staff. Hybrid options may be available.

Qualifications

Prior Homecare Homebase (HCHB) experience required.
Degree in CS/IS/Business or 1 year Home Health ops experience in lieu.
Knowledge of Home Health/Hospice software.
MS Office proficiency.
Strong troubleshooting and communication skills.
Willingness to travel and on-call duties.

Responsibilities

Serve as primary point of contact for software questions and tickets.
Triage tickets, set priorities, and resolve issues promptly.
Respond to urgent issues within 1 hour and 2–4 hours for others.
Provide end-user training and how-to guidance.
Document steps and resolutions clearly in the system.
Support Homecare Homebase (HCHB) and other apps.
Assist with on-call rotations and remote/branch support.

Skills

Homecare Homebase (HCHB) experience

Customer support

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Systems, Business, or related field

1 year Home Health operations experience in lieu of a degree

Tools

Homecare Homebase (HCHB) admin

Ticketing system

Job description

The role involves triaging tickets, troubleshooting software issues, managing user access, performing testing, and delivering training to local and remote staff. Hybrid options may be available.

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