Homecare HCHB Software Support Specialist

Devotion Hospice; Richardson (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Choice Health at Home is seeking a Software Support Specialist to provide application support across Home Health and Hospice operations. You will troubleshoot Homecare Homebase (HCHB) issues, assist users with workflows, and ensure secure user access. Hybrid work could be available, with remote and on-site support as needed.

The role requires HCHB experience, a related degree or equivalent Home Health experience, and strong communication skills to train and assist staff across locations.

Qualifications

• Prerequisite Homecare Homebase (HCHB) experience.
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field or 1 year Home Health operations experience in lieu of a degree.
• Familiarity with Windows-based OS, file structures, and user security.

Responsibilities

• Serve as primary point of contact for software-related questions, issues, and support requests.
• Triage incoming support tickets and determine priority and resolution.
• Respond to urgent issues within 1 hour and moderate-priority tickets within 2–4 hours.
• Provide initial response by end of business day for requests before 4:45 p.m. CT.
• Troubleshoot software errors, system functionality, and user questions.
• Document troubleshooting steps and resolutions clearly and accurately.
• Participate in on-call support as assigned.

Skills

Homecare Homebase (HCHB) experience

Troubleshooting

Communication skills

Education

Bachelor's degree in Computer Science, Information Systems, Business, or related field

OR 1 year of Home Health operations experience in lieu of a degree

Tools

Microsoft Office Suite

Job description

Choice Health at Home is seeking a Software Support Specialist to provide application support across Home Health and Hospice operations. You will troubleshoot Homecare Homebase (HCHB) issues, assist users with workflows, and ensure secure user access. Hybrid work could be available, with remote and on-site support as needed.

The role requires HCHB experience, a related degree or equivalent Home Health experience, and strong communication skills to train and assist staff across locations.