Hazardous Materials Helpdesk Phone Specialist

UPS; Louisville (KY); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

UPS in Louisville, KY seeks a dedicated telephone representative to handle inbound calls in a busy mail-center-style setting. You will guide customers on dangerous goods shipping rules and assist UPSers with handling, loading, and documentation for air and ground shipments.

This permanent, weekend-focused role requires flexibility with Sunday hours and offers opportunities to contribute to compliance and service excellence within a global logistics network.

Formación

• Customer Service skills/experience
• UPS operations knowledge
• Good verbal communication skills
• Good written communication skills
• Quick decision-making skills
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Prefer previous hazardous materials/dangerous goods experience

Responsabilidades

• Ensures external customers and UPSers are in compliance with hazardous materials/dangerous goods laws and regulations
• Fields calls from external customers concerning proper guidelines for shipping dangerous goods
• Fields calls from UPSers in the operation concerning proper guidelines for accepting, loading, and storing air, ground, domestic, and international dangerous goods
• Fields calls from UPSers regarding dangerous goods documentation for flights

Conocimientos

Customer service

Decision making

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Descripción del empleo

UPS in Louisville, KY seeks a dedicated telephone representative to handle inbound calls in a busy mail-center-style setting. You will guide customers on dangerous goods shipping rules and assist UPSers with handling, loading, and documentation for air and ground shipments.

This permanent, weekend-focused role requires flexibility with Sunday hours and offers opportunities to contribute to compliance and service excellence within a global logistics network.