Hazardous Materials Helpdesk Telephone Rep

UPS; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

UPS in Louisville, KY seeks a dedicated telephone representative to handle inbound calls in a busy mail-center-style setting. You will guide customers on dangerous goods shipping rules and assist UPSers with handling, loading, and documentation for air and ground shipments.

This permanent, weekend-focused role requires flexibility with Sunday hours and offers opportunities to contribute to compliance and service excellence within a global logistics network.

Qualifications

• Customer Service skills/experience
• UPS operations knowledge
• Good verbal communication skills
• Good written communication skills
• Quick decision-making skills
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Prefer previous hazardous materials/dangerous goods experience

Responsibilities

• Ensures external customers and UPSers are in compliance with hazardous materials/dangerous goods laws and regulations
• Fields calls from external customers concerning proper guidelines for shipping dangerous goods
• Fields calls from UPSers in the operation concerning proper guidelines for accepting, loading, and storing air, ground, domestic, and international dangerous goods
• Fields calls from UPSers regarding dangerous goods documentation for flights

Skills

Customer service

Decision making

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

A15

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Job Description

Job Grade:

A15

Days:

Sunday - Wednesday

Hours:

Sunday 1:00 PM - 7:00 PM, Monday-Wednesday 2:00PM - 8:00PM

This is not a remote position

Flexibility with Sunday hours is required for this coverage role as the Helpdesk is open 24 hours a day, 7 days a week. This position could work different hours on Sunday to cover for other employees and changing operational needs.

Job Summary

This position answers inbound calls in a phone center setting. The telephone representative provides excellent customer service to internal and external customers concerning dangerous goods regulatory shipping, packaging, marking, labeling, documentation, etc. He/She performs other tasks as requested.

This coverage position is well-suited for an individual who is flexible and eager to work additional hours.

Responsibilities

• Ensures external customers and UPSers are in compliance with hazardous materials/dangerous goods laws and regulations.
• Fields calls from external customers concerning proper guidelines for shipping dangerous goods.
• Fields calls from UPSers in the operation concerning proper guidelines for accepting, loading, and storing air, ground, domestic, and international dangerous goods.
• Fields calls from UPSers regarding dangerous goods documentation for flights.

Qualifications

• Customer Service skills/experience
• UPS operations knowledge
• Good verbal communication skills
• Good written communication skills
• Quick decision-making skills
• Working knowledge of Microsoft Word, Excel, Access, and Outlook
• Prefer previous hazardous materials/dangerous goods experience

Location:

Worldport Freight Facility, Louisville, Kentucky

Must be currently located in the same geographic location as the job or willing to self-relocate.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.