HawkTech (Part-time Associate Technology Support)

Hillsborough-College; Ruskin (FL); On-site; USD 28,000 - 37,000; Full time

Job summary

Hillsborough Community College seeks a student technology support specialist to manage library computer tech and provide direct student assistance both in person and online. You will administer the laptop loaner program, support research, and coordinate tech projects, exercising independent judgment with a service-focused approach.

You will help students navigate campus systems such as WebAdvisor, Canvas, Hawkmail, and Microsoft 365, while routing complex issues to librarians or Help Desk as

Qualifications

• Three years of prior-related work experience.
• Detail-oriented with a passion for helping students succeed.
• Strong customer service and organizational skills.
• Knowledge of technology tools and end-user support.
• Strong written and verbal communication skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide responsive problem-solving for common student technology questions in the library and online.
• Administer laptop loaner program and manage laptop reimaging and sanitization.
• Coordinate technology projects and research new tools for academic use.
• Assist with printing, scanning, wireless access, and campus system navigation (MyHCC, Canvas, Hawkmail).
• Refer students to librarians, Help Desk, and tutoring centers as needed.

Skills

Customer service

Organizational skills

Written and verbal communication

Independent work

Task prioritization

Strong communication

Tools

Microsoft 365

MyHCC (WebAdvisor, Canvas, Hawkmail)

HawkPrint

Etrieve

Windows OS

Job description

Compensation Range:$20.11 - $27.04Position Summary:Hiring compensation range: $20.11 - 27.04 USD Hourly depending on qualifications.Job Summary:HawkTechs provides student support services that directly affect student success at the college by offering individualized assistance for various academic technology tools. This assistance is available in person and online. The individual hired for this position will manage computer technology in the library and provide direct student technical support, ensuring a professional and service-oriented approach. Responsibilities include technology research, coordination of technology projects, and organizing tasks, requiring independent judgment and discretion.Job Duties:Provide responsive problem-solving for common student technology questions and issues within the campus library and online, including but not limited to:Administering laptop loaner programIndividualized training and instructionLaptop management including reimaging and sanitizationCheck-in/Check-outResearch and utilize new and emerging technology tools and techniques used for academic purposesNetID/Password and Microsoft AuthenticatorPrinting, copying, scanning (HawkPrint)Wireless access from student devicesNavigating MyHCC (WebAdvisor, Canvas, Hawkmail)Navigating the HCC Website, including Student SharePoint ResourcesMicrosoft 365 – download and installation on student devicesHotspots, webcams, and headsetsOnline conferencing tools (Teams)Etrieve (various online forms that students must initiate)Referrals and recommendations for training (LinkedIn Learning)Various technology and media equipmentRefer students to librarians, campus computer labs, tutoring centers, Help Desk, and other departments as appropriate.Minimum Qualifications:Three Years of Prior-Related Work ExperiencePreferred Qualifications:This position is ideal for those who are detail-oriented, enjoy working with technology, and are passionate about helping students succeed.Strong customer service and organizational skillsKnowledge of technology toolsStrong written and verbal communication skillsAbility to work independentlyAbility to prioritize tasks and projectsMicrosoft Office experienceExperience troubleshooting hardware and software issuesExperience providing end-user support for academic technology applicationsClosing Date: Open Until FilledHillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.Hillsborough Community College participates in the US E-Verify program.Apply Today to join our team