Hawktech

Hillsborough-College; Tampa (FL); On-site; USD 39,000 - 42,000; Part time

Job summary

Hillsborough Community College seeks a HawkTechs library technology assistant to provide responsive student support for academic tools in the library and online, ensuring a professional service orientation.

You will manage the laptop loaner program, reimage devices, support HawkPrint, and help students navigate MyHCC (WebAdvisor, Canvas, Hawkmail) and the college website. The role requires independence, strong communication, and attention to detail.

Qualifications

• Strong customer service and organizational skills.
• Knowledge of technology tools.
• Strong written and verbal communication skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide responsive problem-solving for common student technology questions and issues in the library and online.
• Administering laptop loaner program and reimaging devices.
• Assist with HawkPrint, MyHCC navigation (WebAdvisor, Canvas, Hawkmail) and college website.
• Referrals and recommendations for training (LinkedIn Learning) and other departments as appropriate.
• Coordinate technology projects and organize tasks with independent judgment.

Skills

Customer service

Technology tools

Communication skills

Independence

Task prioritization

Tools

Microsoft Office

Job description

Position Summary:Salary: 18.95 an hourJob DescriptionHawkTechs provides student support services that directly affect student success at the college by offering individualized assistance for various academic technology tools. This assistance is available in person and online. The individual hired for this position will manage computer technology in the library and provide direct student technical support, ensuring a professional and service-oriented approach. Responsibilities include technology research, coordination of technology projects, and organizing tasks, requiring independent judgment and discretion.Job Duties:Provide responsive problem-solving for common student technology questions and issues within the campus library and online, including but not limited to:Administering laptop loaner programIndividualized training and instructionLaptop management including reimaging and sanitizationCheck-in/Check-outResearch and utilize new and emerging technology tools and techniques used for academic purposesNetID/Password and Microsoft AuthenticatorPrinting, copying, scanning (HawkPrint)Wireless access from student devicesNavigating MyHCC (WebAdvisor, Canvas, Hawkmail)Navigating the HCC Website, including Student SharePoint ResourcesMicrosoft 365 – download and installation on student devicesHotspots, webcams, and headsetsOnline conferencing tools (Teams)Etrieve (various online forms that students must initiate)Referrals and recommendations for training (LinkedIn Learning)Various technology and media equipmentRefer students to librarians, campus computer labs, tutoring centers, Help Desk, and other departments as appropriate.Position Qualifications:Required:Strong customer service and organizational skillsKnowledge of technology toolsStrong written and verbal communication skillsAbility to work independentlyAbility to prioritize tasks and projectsMicrosoft Office experiencePreferred:Experience troubleshooting hardware and software issuesExperience providing end-user support for academic technology applicationsThis position is ideal for those who are detail-oriented, enjoy working with technology, and are passionate about helping students succeed.Hillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.Hillsborough Community College participates in the US E-Verify program.Apply Today to join our team