Premium Service Advisor & Customer Concierge

Fortbraggharley; Fayetteville (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts

Job summary

Fortbraggharley is seeking a Service Advisor to enhance the customer experience at our leading Harley-Davidson Dealership. You will be responsible for scheduling service work and selling additional services while providing excellent customer service.

This position requires strong communication, organizational skills, and the ability to manage technician work orders efficiently. We offer competitive pay and outstanding benefits including medical and dental coverage, paid holidays, and a 401(k)

Qualifications

• Good communication and customer service skills.
• Computer competency and basic math skills.
• Organizational and time management skills.

Responsibilities

• Greet customer in a friendly and professional manner.
• Manage service orders and flow of Drive Lane.
• Provide concierge support for all owner inquiries.
• Maintain Customer Satisfaction scores at or above company standards.

Skills

Customer service

Communication

Computer competency

Organizational skills

Time management

Job description

Fortbraggharley is seeking a Service Advisor to enhance the customer experience at our leading Harley-Davidson Dealership. You will be responsible for scheduling service work and selling additional services while providing excellent customer service.

This position requires strong communication, organizational skills, and the ability to manage technician work orders efficiently. We offer competitive pay and outstanding benefits including medical and dental coverage, paid holidays, and a 401(k)