Experienced Service Technician

Adamec Harley-Davidson of Jacksonville; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Adamec Harley-Davidson of Jacksonville is searching for experienced Service Technicians with a strong background in mechanical skills and customer service. Ideal candidates should have a high school diploma, complete an authorized training program, and possess the necessary tools for servicing Harley-Davidson vehicles.

The role includes performing repairs in accordance with factory specifications and maintaining excellent communication with service advisors and customers.

Qualifications

• High school diploma or equivalent required.
• Completion of an authorized training program (e.g., MMI Service School) is beneficial.
• Possess and maintain basic and specialized tools for servicing H-D vehicles.

Responsibilities

• Perform service, repair, and customization work according to H-D factory guidelines.
• Maintain communication with Service Advisor regarding work progress and needs.
• Ensure compliance with all laws and regulations applicable to the work.

Skills

Attention to detail

Customer service

Mechanical skills

Education

High school diploma or equivalent

Authorized training program (e.g., MMI Service School)

Tools

Basic and specialized tools for H-D vehicles

Job description

Adamec Harley-Davidson is looking for experienced Service Technicians who possess a positive attitude, pay extreme attention to detail, and have a passion for the Harley-Davidson brand.

Commitments and Expectations

• Demonstrate the Values, and Guiding Principles of our dealership;
• Demonstrate professionalism to both our internal and external customers;
• Adhere to company and dealership policies and guidelines, in addition to any department or job-specific expectations;
• Act as an ambassador to the dealership, and the Harley-Davidson brand, at all times.

Essential Functions

• Perform service, repair and customization work in accordance to H-D factory guidelines and specifications;
• Maintain communication with Service Advisor for work-in-progress, changes, delays, or additional work needed;
• Assist Service Advisor with detailed documentation, communication with customers, test rides, or any other issue that will ensure customer satisfaction;
• Maintain a schedule to request parts for work orders prior to work commencing;
• Maintain accuracy of all service records, and follow work through to completion;
• Maintain knowledge, qualifications, and certifications through H-D training programs, as needed;
• Ensure compliance with federal, state, and local laws and regulations;
• Maintain a clean work area, and participate in maintaining overall shop cleanliness;
• Address customer concerns and complaints quickly, confidentially, and by demonstrating our commitment to excellent customer service;
• Support promotional campaigns in conjunction with the other departments;
• Minimize come-backs; evaluate repeat service or repairs to ensure the work will be completed according to H-D factory guidelines and specifications, and to the customer's satisfaction;
• Continually strive to improve productivity levels for repair and maintenance;
• Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs.

Job Specifications

Physical and Mental Demands

• Frequently moves equipment and motorcycles weighing greater than 500 to over 950 lbs.;
• Frequently operate hand-held, or other machinery and equipment.
• Occasionally work more than 8-hours per day, and on the weekends;
• Occasionally move or transport objects that weigh > 50 lbs.

Working Conditions

• Constantly exposed to loud noises, fumes, and other toxic chemicals;
• Constantly work near moving mechanical parts.

Position Requirements

• High school diploma, or equivalent;
• Completion of an authorized training program such as MMI Service School, or equivalent work experience;
• Possess & maintain both basic and specialized tools to service H-D vehicles;
• Maintain a valid driver license with motorcycle endorsement, and clean driving record.