Hardware Warranty & Customer Care Specialist

AMAX; Fremont (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible spending account

Commuter benefits

Disability insurance

Descripción de la vacante

AMAX, a Fremont, CA–based leader in GPU-accelerated IT infrastructure, seeks a customer service professional to manage inquiries and RMAs, coordinate with Sales, Tech Support, and Operations, and communicate warranty options. The role emphasizes accuracy, urgency, and a high level of customer care.

Responsibilities include processing RMAs, updating customers on orders and warranties, and supporting process improvements. Join AMAX as part of a fast-paced, enterprise-focused team.

Formación

• Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, or related field preferred.
• 2–5 years of customer service experience, preferably in technology/electronics/manufacturing.
• Experience supporting large enterprise customers is highly desirable; familiarity with ERP systems (SAP/Oracle).
• Strong Microsoft Office skills (Excel/Outlook); experience with purchase orders, order processing, inventory coordination, and shipment tracking.
• Ability to manage multiple customer requests and competing priorities effectively.

Responsabilidades

• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring a positive experience.
• Receive, process, enter, and track Return Merchandise Authorization (RMA) requests.
• Serve as a primary contact for customers with timely follow-up and resolution of issues.
• Collaborate with Sales, Technical Support, and Operations to address requests and concerns.
• Communicate order, return, warranty, and service updates via phone and email.
• Provide information and recommendations on hardware warranty options to customers and internal teams.

Conocimientos

Customer service

Communication

Multitasking

Problem solving

Initiative

Educación

Associate's or Bachelor's degree in Business Administration or Supply Chain

Herramientas

SAP

Oracle

Excel

Outlook

Descripción del empleo

AMAX, a Fremont, CA–based leader in GPU-accelerated IT infrastructure, seeks a customer service professional to manage inquiries and RMAs, coordinate with Sales, Tech Support, and Operations, and communicate warranty options. The role emphasizes accuracy, urgency, and a high level of customer care.

Responsibilities include processing RMAs, updating customers on orders and warranties, and supporting process improvements. Join AMAX as part of a fast-paced, enterprise-focused team.