Customer Service Representative

AMAX; Fremont (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible spending account

Commuter benefits

Disability insurance

Job summary

AMAX, a Fremont, CA–based leader in GPU-accelerated IT infrastructure, seeks a customer service professional to manage inquiries and RMAs, coordinate with Sales, Tech Support, and Operations, and communicate warranty options. The role emphasizes accuracy, urgency, and a high level of customer care.

Responsibilities include processing RMAs, updating customers on orders and warranties, and supporting process improvements. Join AMAX as part of a fast-paced, enterprise-focused team.

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, or related field preferred.
• 2–5 years of customer service experience, preferably in technology/electronics/manufacturing.
• Experience supporting large enterprise customers is highly desirable; familiarity with ERP systems (SAP/Oracle).
• Strong Microsoft Office skills (Excel/Outlook); experience with purchase orders, order processing, inventory coordination, and shipment tracking.
• Ability to manage multiple customer requests and competing priorities effectively.

Responsibilities

• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring a positive experience.
• Receive, process, enter, and track Return Merchandise Authorization (RMA) requests.
• Serve as a primary contact for customers with timely follow-up and resolution of issues.
• Collaborate with Sales, Technical Support, and Operations to address requests and concerns.
• Communicate order, return, warranty, and service updates via phone and email.
• Provide information and recommendations on hardware warranty options to customers and internal teams.

Skills

Customer service

Communication

Multitasking

Problem solving

Initiative

Education

Associate's or Bachelor's degree in Business Administration or Supply Chain

Tools

SAP

Oracle

Excel

Outlook

Job description

• Provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring a positive customer experience.
• Receive, process, enter, and track Return Merchandise Authorization (RMA) requests for equipment returns.
• Serve as a primary point of contact for customers, ensuring timely follow-up and resolution of customer issues.
• Collaborate with internal departments, including Sales, Technical Support, and Operations, to address customer requests and concerns.
• Communicate order, return, warranty, and service updates to customers through phone and email.
• Provide information and recommendations regarding hardware warranty options to customers and internal sales teams.
• Prepare and communicate pricing for hardware warranty services.
• Assist with special projects and process improvement initiatives as assigned.
• Perform other duties as assigned by management.

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.
• 2-5 years of customer service experience, preferably in the technology, electronics, semiconductor, or manufacturing industry.
• Experience supporting large enterprise customers is highly desirable.
• Familiarity with ERP systems such as SAP, Oracle, or equivalent.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Experience with purchase orders, order processing, inventory coordination, and shipment tracking.
• Ability to manage multiple customer requests and competing priorities effectively.

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to work independently and take initiative.
• Strong sense of urgency and accountability.
• Demonstrated ability to follow through on assignments and close outstanding items.
• Ability to work collaboratively across multiple departments.
• Professional demeanor when communicating with high-profile customers.
• Ability to work effectively in a fast-paced, deadline-driven environment.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Flexible spending account
• Commuter benefits
• Disability insurance

We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!

About AMAX

Established in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale.

Join Us

Become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we'll push the boundaries of what's possible in the hardware industry.

AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.