Tech-Savvy Customer Care & RMA Specialist

AMAX; Iowa; Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible spending account

Commuter benefits

Disability insurance

Descripción de la vacante

AMAX, a GPU-accelerated IT infrastructure leader, seeks a customer service specialist in Iowa to manage inquiries, RMAs, and warranty communications. You will coordinate with Sales, Technical Support, and Operations to resolve issues and keep customers informed via phone and email.

The role requires 2–5 years in customer service, preferably in tech or manufacturing, with ERP familiarity (SAP/Oracle) and strong Excel skills.

Formación

• Associate's or Bachelor's degree preferred in Business Administration, Supply Chain Management, or related field.
• 2-5 years of customer service experience, preferably in technology/electronics/manufacturing.
• Experience supporting large enterprise customers is highly desirable.
• Familiarity with ERP systems such as SAP, Oracle, or equivalent.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Experience with purchase orders, order processing, inventory coordination, and shipment tracking.
• Ability to manage multiple customer requests and competing priorities effectively.

Responsabilidades

• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring a positive experience.
• Receive, process, enter, and track Return Merchandise Authorization (RMA) requests for equipment returns.
• Serve as a primary point of contact for customers with timely follow-up and resolution.
• Collaborate with Sales, Technical Support, and Operations to address requests and concerns.
• Communicate order, return, warranty, and service updates via phone and email.
• Provide information and recommendations on hardware warranty options to customers and internal teams.
• Prepare and communicate pricing for hardware warranty services.
• Assist with special projects and process improvement initiatives as assigned.

Conocimientos

Customer service

Communication

Time management

Problem solving

Multitasking

Attention to detail

Cross-functional collaboration

Independent work

Educación

Associate's or Bachelor's degree in Business Administration, Supply Chain Management, or related field

Herramientas

SAP

Oracle

Microsoft Excel

Outlook

Descripción del empleo

AMAX, a GPU-accelerated IT infrastructure leader, seeks a customer service specialist in Iowa to manage inquiries, RMAs, and warranty communications. You will coordinate with Sales, Technical Support, and Operations to resolve issues and keep customers informed via phone and email.

The role requires 2–5 years in customer service, preferably in tech or manufacturing, with ERP familiarity (SAP/Oracle) and strong Excel skills.