Hardware Customer Support & Warranty Specialist

Amax Engineering; Fremont (CA); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible spending account

Commuter benefits

Disability insurance

Job summary

AMAX, a global GPU-accelerated IT infrastructure leader, is seeking a Customer Service / Warranty Administrator in Fremont, CA. You will respond to inquiries, process RMAs, and serve as the primary contact to ensure timely resolutions with Sales, Technical Support, and Operations.

The role requires 2–5 years of customer service experience, familiarity with ERP systems (SAP/Oracle), and strong MS Office skills. We offer comprehensive benefits and a diverse, inclusive team.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, or related field preferred.
• 2-5 years of customer service experience, preferably in technology/electronics/manufacturing.
• Experience supporting large enterprise customers is highly desirable.
• Familiarity with ERP systems such as SAP, Oracle, or equivalent.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Experience with purchase orders, order processing, inventory coordination, and shipment tracking.
• Ability to manage multiple customer requests and competing priorities effectively.

Responsibilities

• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring a positive customer experience.
• Receive, process, enter, and track RMAs for equipment returns.
• Serve as a primary contact for customers with timely follow-up and resolution.
• Collaborate with Sales, Technical Support, and Operations to address requests and concerns.
• Communicate order, return, warranty, and service updates via phone and email.
• Provide information and recommendations regarding hardware warranty options.

Skills

Verbal & written comms

Organizational skills

Attention to detail

Problem solving

Initiative

Urgency & accountability

Education

Associate's or Bachelor's degree in Business Administration or Supply Chain

Tools

SAP

Oracle

Excel

Outlook

Job description

AMAX, a global GPU-accelerated IT infrastructure leader, is seeking a Customer Service / Warranty Administrator in Fremont, CA. You will respond to inquiries, process RMAs, and serve as the primary contact to ensure timely resolutions with Sales, Technical Support, and Operations.

The role requires 2–5 years of customer service experience, familiarity with ERP systems (SAP/Oracle), and strong MS Office skills. We offer comprehensive benefits and a diverse, inclusive team.