Hardware Technician

University of North Dakota; Grand Forks (ND); On-site; USD 14,000 - 28,000; Part time

Job summary

The University of North Dakota offers a part-time Hardware Technician (Student) role within the UIT Hardware team. You will assist with device diagnostics, repairs, and lifecycle tasks across campus, gaining hands-on IT experience while supporting daily operations.

This position is non-benefited and restricted to UND students. You will perform repairs on university and student devices, handle diagnostics and ticketing in TDX, manage inventory, and support endpoint projects.

Qualifications

• Must be willing to work a minimum of 10 hours per week.
• Valid driver’s license.
• Basic understanding of computer hardware components.
• Willingness to complete vendor training (Dell TechDirect & Apple certifications).
• Successful completion of a Criminal History Background Check.

Responsibilities

• Complete hardware repairs and upgrades on university owned devices and student devices.
• Perform hardware diagnostics and basic troubleshooting on university devices and student devices.
• Intake, documentation, and ticket management within TDX.
• Device preparation, cleaning, and inventory/parts organization.
• Training, support, and additional duties including endpoint assistance and projects.

Skills

Interpersonal communication

Customer service

Punctual and dependable

Multitasking

Technical documentation

Tools

TDX ticketing system

Dell TechDirect

Apple certifications

Job description

Salary/Position Classification

• 16.00 hourly, Non-Exempt (Eligible for overtime)
• 10-20 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

The Hardware Technician (Student) supports the University Information Technology (UIT) Hardware team by assisting with device diagnostics, repair, and lifecycle processes. This position provides hands‑on technical experience while supporting daily IT operations across campus.
This is a part‑time, non‑benefited position. Only UND students are eligible to be hired in this position.

Duties & Responsibilities

• Complete hardware repairs and upgrades (e.g., RAM, storage, battery replacement) on both university owned devices and personally owned student devices.
• Perform hardware diagnostics and basic troubleshooting on university devices and personally owned student devices.
• Intake, documentation, and ticket management within TDX.
• Device preparation, cleaning, and inventory/parts organization.
• Training, support, and additional duties including endpoint assistance and projects.

Required Competencies

• Strong interpersonal communication and customer service skills
• Must be punctual, dependable, and able to manage multiple tasks
• Ability to follow technical procedures and documentation accurately
• Strong interpersonal communication and customer service skills
• Ability to work both independently and as part of a team

Minimum Requirements

• Must be willing to work a minimum of 10 hours per week
• Valid driver’s license
• Basic understanding of computer hardware components (RAM, storage, batteries, peripherals, etc)
• Willingness to complete vendor training (Dell TechDirect & Apple certifications)
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire.This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Previous experience in IT support or technical troubleshooting
• Progress toward or completion of Apple or Dell certifications
• Experience repairing or upgrading computer hardware
• Familiarity with macOS and/or mobile devices
• Experience working in a ticketing system (e.g., TDX or similar)