Hardware Sustaining Engineer — Hybrid, Equity Options

Tive, Inc.; Boston (MA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work options

Equity compensation

Autonomy to build

Global team

Job summary

Tive is building a transparent world where shipments are tracked end-to-end. As Hardware Engineering - Sustaining, you will keep the in-market fleet healthy, investigate field failures, manage ECOs and revisions, and support manufacturing for US-market products.

You will drive root-cause analysis (8D/5-Why), coordinate with contract manufacturers, address supplier issues, perform RMA/refurbishment tasks, and triage sustaining issues across product lines to enable ongoing design improvements.

Qualifications

• BS/MS in Electrical Engineering or equivalent, with 4+ years in hardware sustaining, NPI, or manufacturing engineering for high-volume electronics.
• Strong schematic and PCB design review skills, able to read a design and assess changes' risk.
• Experience with contract manufacturers: DFM, yield, FATP/SMT, and production issue resolution.
• Structured root-cause discipline (8D/5-Why/fishbone) with closure of corrective actions.
• Comfortable owning ambiguous, cross-cutting problems in a distributed team.

Responsibilities

• Field-issue root cause — own investigation of returns and field failures; drive root-cause analysis to closure.
• ECO / revision management — manage engineering changes, PCB resins, and component substitutions; maintain revision traceability.
• Component & supplier issues — handle EOL, second-sourcing, and vendor quality escalations; drive corrective actions.
• Manufacturing support — assist CM shifts with production issues, yield analysis, DFM feedback, and FATP/SMT support.
• RMA / refurb — own RMA and refurbishment path; feed field failures back into design and verification.
• Cross-pod triage — act as first responder for sustaining issues across product lines.

Skills

Electrical Engineering

Root-cause analysis

Cross-functional collaboration

Supplier quality management

DFM/8D processes

Education

BS/MS in Electrical Engineering

Job description

Tive is building a transparent world where shipments are tracked end-to-end. As Hardware Engineering - Sustaining, you will keep the in-market fleet healthy, investigate field failures, manage ECOs and revisions, and support manufacturing for US-market products.

You will drive root-cause analysis (8D/5-Why), coordinate with contract manufacturers, address supplier issues, perform RMA/refurbishment tasks, and triage sustaining issues across product lines to enable ongoing design improvements.