Hardware Support Technician

Carlton-Fields; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Commuter benefits

Well-being programs

Job summary

Carlton Fields is seeking a Hardware Support Technician for its Miami office to install, configure, and support computer and phone systems, including site preparation and video conferencing. The role requires strong hardware knowledge and excellent customer service in a fast-paced environment.

Responsibilities include diagnosing hardware and software issues in Windows 11, performing repairs and upgrades, and assisting with inventory and license compliance.

Qualifications

• 1–2 years hardware field service experience or equivalent.
• Thorough knowledge of hardware products and software capabilities.
• Excellent communication and customer service skills.
• Self-motivated and self-directed.
• Willingness to answer calls after hours as part of an on-call rotation.

Responsibilities

• Install and configure computer and phone equipment, including site prep.
• Manage video conferencing setup.
• Diagnose, repair, upgrade, and provide ongoing hardware support.
• Diagnose, repair, and support software in a Windows 11 environment.
• Assist with admin tasks like inventory and software license compliance.

Skills

Hardware experience

Customer service

Communication skills

Self-motivated

On-call readiness

Job description

Carlton Fields is seeking a Hardware Support Technician for its Miami office.

Responsibilities:

• Install and configure computer & phone equipment, including site preparation
• Manage video conferencing
• Perform diagnostics, repairs, upgrades and ongoing support for hardware
• Perform diagnostics, repair and ongoing support for software in a Windows 11 environment
• Assist in managing administrative tasks such as physical inventory of hardware and software license compliance

Qualifications:

• A minimum of 1-2 years hardware field service experience, technical phone support or equivalent
• Thorough knowledge of hardware products and software capabilities
• Excellent communication and customer service skills
• Must be self-motivated and self-directed
• Must be willing to answer calls after normal working hours as part of an on-call rotation

Actual salaries will vary depending upon various factors, including relevant experience and skillset. The salary range listed is just one component of the Carlton Fields total compensation package for employees. Other monetary rewards include annual discretionary bonuses based on performance and profit-sharing contributions based on eligibility and firm profitability.

• Additionally, Carlton Fields provides a comprehensive suite of benefits to promote health and financial security, including medical, dental, and vision insurance as well as life, accident, and disability insurance plans.
• The firm also provides the opportunity to participate in 401(k) retirement benefits, commuter benefits, and well-being programs.