Hardware Support Technician

Cognizant; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Cognizant in Dallas, TX is seeking a Hardware Support Technician with 1-3 years of experience in desktops, laptops, notebooks, and related devices. You will provide deskside support, perform break-fix swaps, manage spares, and deliver excellent customer service.

You will also handle weekly inventory reporting, asset tagging, and coordinate repairs with suppliers. Troubleshooting across Windows, Mac, Linux, and mobile devices plus LAN/WAN/VPN/VLAN knowledge are required.

Qualifications

• 1-3 years of experience in desktops, workstations, notebooks and similar devices.
• Good communication skills and customer management with clients.
• Experience with weekly reports, inventory and supplier management.
• Experience supporting Macintosh, Windows, Linux and mobile devices.
• Knowledge of LAN/WAN/VPN/VLAN networking.
• Asset tagging and entering equipment into asset management systems.

Responsibilities

• Provide hardware break fix support, typically by whole unit swap
• Manage spares provided on site
• Provide deskside support, as described
• Execute installations and changes
• Deliver an excellent level of customer service
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, 'VIPs' and local technical staff.
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

Skills

Desktops

Laptops

Printers

Handhelds

Smartphones

Customer service

Troubleshooting

English communication

Tools

Windows OS

Office 365

Outlook

Word

Excel

MacOS

Linux

ServiceNow

Asset management systems

Job description

Hardware Support Technician

Location :- Dallas, TX

PROFILE SUMMARY

1-3 years of experience in Desktops, Workstations, Notebooks and similar devices Support and troubleshooting. Having good communication skills and customer management experience with clients in and outside India. The position will assist in providing weekly reports, inventory management, Supplier management, and other administrative tasks as needed

ROLES & RESPONSIBILITIES

The roles and responsibilities of Hardware Support Technician are as follows:

• Provide hardware break fix support, typically by whole unit swap

• Manage spares provided on site

• Provide deskside support, as described

• Execute installations and changes

• Deliver an excellent level of customer service

• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations

• Interface with multiple levels of end users, management, 'VIPs' and local technical staff.

• Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices

• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN

• Responsible for asset tagging and entering all incoming equipment into our asset management system

• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment

• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware

TECHNICAL SKILLS & CERTIFICATIONS

Technical Skills

• Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

• Strong Microsoft Office skills (Outlook, Word, and Excel)

• Effective communication in English and local languages

Top Skills expectation :-

• Windows - 6+ - yes
• Hardware - 5+ - Yes
• Service Now - 5+ - Yes
• Apple Macs - 2 - Yes
• Office 365 - 3 - Yes
• Adobe - 3 - Yes