Hardware Support Engineer – Desktops & Peripherals

Quantum World Technologies Inc.

Bellevue (WA)

On-site

USD 65,000 - 90,000

Full time

8 hours ago

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Job summary

Quantum World Technologies Inc. in Bellevue, WA seeks an experienced Technical Support Engineer to provide hands-on hardware troubleshooting and end-user IT support. You will diagnose desktop, laptop, and peripheral issues, install and configure hardware, and resolve OS/driver problems.

Strong customer service and ticketing experience required. You'll work with ServiceNow tickets, maintain asset records, and escalate complex issues to relevant teams to ensure quick resolutions in a corporate

Qualifications

Experience troubleshooting desktop and laptop hardware.
Experience supporting Windows 10/11.
Familiar with printers, scanners, and peripherals.
Basic networking knowledge (LAN, Wi-Fi, VPN).

Responsibilities

Provide technical support to end users for desktop, laptop, and hardware-related issues.
Diagnose and troubleshoot hardware failures, including desktops, laptops, monitors, keyboards, mice, and docking stations.
Install, configure, upgrade, and maintain computer hardware and peripherals.
Troubleshoot operating system, driver, and device connectivity issues.
Support printer, scanner, and other peripheral installation and configuration.
Perform hardware replacements, upgrades, and basic preventive maintenance.
Troubleshoot Windows 10/11 and basic network connectivity issues.
Create, update, and resolve incidents and service requests using ticketing tools such as ServiceNow.
Maintain hardware inventory, asset records, and equipment assignment details.
Escalate complex technical issues to the appropriate support teams.